Account Manager

Account Manager

Boston, Massachusetts, United States

Resonant Energy's mission is to build wealth in environmental justice communities through the development of solar and storage projects for nonprofits, affordable housing, and homeowners. We use innovative financing and operational excellence to bring the benefits of clean energy within reach for everyone. We are B-Corp certified and 100% employee-owned, and we take our commitments to our staff and partners very seriously. After almost 10 years of hard work, we are proud to be the #1 solar provider for nonprofits in the Northeast. Join us!

Job Summary

Ready to own the details that make complex solar deals close smoothly? As the Account Manager at Resonant Energy, you'll manage the consent, tax credit, and data processes that enable your sales and partnerships team to execute with confidence.

What You'll Do:

• Independently manage the investor and lender consent process across all active projects, tracking deadlines and building relationships with external parties to keep approvals moving.
• Lead client-facing support for ITC adders, Direct Pay, and ITC transfer applications, maintaining accurate tracking systems from submission through approval.
• Own the integrity of Salesforce data across the sales and partnerships teams, catching errors, preparing monthly pipeline reports, and identifying improvements to what gets tracked and how.

You'll Thrive If You:

• Enjoy managing multiple detailed processes at once without losing accuracy or missing deadlines.
• Have a working knowledge of tax equity structures, finance, or contracting, or are eager to build that expertise quickly.
• Take initiative to spot inefficiencies in a process and fix them rather than just working around them.
• Are skilled at building relationships with clients, investors and lenders.
• Care about data accuracy and catch inconsistencies before they become bigger problems.

Your Responsibilities

Investor & Lender Consent Management

• Independently manage the investor and lender consent process across all active projects, including document generation, deadline tracking, and relationship management with external parties.
• Build relationships with investors and lenders to support efficient consent approvals.
• Identify and implement process improvements that reduce time and friction in the consent approval process.

ITC Adder & Direct Pay Management

• Lead client-facing support for applying for ITC adders, Direct Pay, and ITC transfer.
• Maintain internal tracking systems for client data, application submissions, and approval status.
• Implement process improvements that increase efficiency and accuracy in tax credit application and management.

Salesforce Data Management

• Review partnerships and sales team Salesforce data for errors and inconsistencies; coordinate resolution with relevant team members.
• Prepare monthly reports on sales team pipeline progress by market segment, financing type, and other key factors.
• Ensure dashboards tracking sales team progress are accurate and visible.
• Identify improvements to what information is tracked and how, and coordinate implementation with the database team.

Your Qualifications

Alignment with our Principles

• Community: We support communities in leading their own clean energy transition and advocate for equitable solar policy.
• Equity: We build wealth in under-invested communities affected by the climate crisis and commit to anti-racist practices.
• Excellence: We do the right things, in the right way and prioritize social and environmental impact alongside economic goals in everything we do.
• Innovation: We implement creative solutions to expand solar access because the industry isn't moving fast enough.
• Integrity: We're trusted partners who communicate transparently and view profit as a means to expand our impact.
• Culture: We balance mission urgency with work-life balance, support, fun and investing in our team's growth.

Education, Experience & Credentials

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience working with financiers & lenders, working in commercial real estate development transactions, or working in corporate/business law, contracting or lending.
• Preferred: Familiarity with tax equity structures, ITC regulations, the commercial solar industry, securing corporate tax credits or incentives.
• Ability to demonstrate our standards of excellence.

Core Role Competencies

• Planning and Results Orientation: Manages multiple concurrent consent and application processes with detailed tracking, accurate documentation, and consistent on-time delivery.
• Overarching Sales Delivery: Supports the sales team's ability to execute by maintaining data integrity, generating timely reports, and ensuring compliance processes run smoothly.
• Problem Solving and Decision Making: Identifies root causes of delays or errors in consent and application processes and develops practical solutions.
• Relationship Building: Builds productive working relationships with investors, lenders, and internal team members that support efficient process execution.
• Digital Literacy: Leverages Salesforce and other tools to maintain data accuracy, surface pipeline insights, and drive process improvements.
• Organizational Awareness: Understands how the consent, tax credit, and data management processes connect to overall project delivery and company financial outcomes.
• Attention to Detail: Manages consent, tax credit, and Salesforce data processes with a high degree of precisioncatching errors and inconsistencies before they create compliance gaps or project delays.
• Computing, Software and Language Skills: Salesforce, Google Workspace proficiency, MacOS / MacBook, Native or fluent English.

Working Environment & Conditions

Work Environment

• This role primarily works in a standard, temperature controlled office environment on the second floor of a building with an elevator.
• Constant sitting or standing; standing desks are provided.
• Constant computer use.
• No exposure to hazards.
• No exposure to adverse conditions.

Compensation & Benefits Package

Compensation

• Total Compensation: $63,000 - $94,500
• Base Salary: $63,000 - $82,000
• Performance Bonus: Up to $12,500 annually

Comprehensive Health & Wellness

• Healthcare: 100% premium coverage for you and your children, 33% coverage for your spouse
• Dental: 100% premium coverage for you
• Vision: Affordable premium w/exam, glasses, and contacts allowances
• Mental Health Support: $100 monthly reimbursement for mental health services
• Health and Dependent Care FSA: Save money on pre-tax deductions for necessary expenses
• Retirement: 401k with automatic 3% employer contribution to help build your financial future

Generous Time Off

• Vacation: 13 days annually
• Sick Leave: 8 days annually
• Holidays: 13 annually
• Parental Leave: Up to 12 weeks fully paid time to bond
• Community Impact: 8 hours for volunteering, GOTV, and protest
• Voting Leave: 3 hours off to do your civic duty
• Other time as necessary, e.g. Jury duty, bereavement, etc.

Growth & Development

• Professional Development Budget: $500/year
• Community Building: Quarterly company-wide events for fun and giving back

Commuter & Lifestyle Benefits

• Commuter Support Options: Monthly T-pass, Commuter Rail reimbursement, Bike allowance for eco-friendly commuting
• Schedule Flexibility: Option for 8am-4pm schedule to fit your life
• Remote Work: 6 weeks of fully remote work flexibility annually
• Friday Hard Stop: End work at 4pm to socialize with your colleagues

Employee Ownership Opportunity

• Become a true partner in our mission - Eligible to apply after 3 years: Profit Sharing, Unlimited PTO - trust-based time off, Democratic Voice - voting to elect delegates to join founders in making key company decisions