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Customer Service Manager

Wendy's

Wendy's - 2910 AMERICAN LEGION WAY - Responsibilities: Lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service; Training, monitoring and reinforcing food safety procedures to crew members; Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close; Supervising crew members and Team Trainers in a way that maximizes retention; Run and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities

Vacancy posted 2 days ago
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