Banquet Captain

About Us Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the city’s largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to name a few. At Courtland Grand Hotel, we foster a family environment and embrace the diversity and cultures represented by our associates with our own Community Wall that celebrates the cultures our associates proudly represent. We show appreciation to our associates through our HEI Loves initiatives with recognition and reward programs, birthday and anniversary celebrations, annual parties, and monthly informational events to keep our team updated and informed. We offer a hearty benefit package that includes: Medical Dental Vision 401k Life Insurance Employee Assistance Program Discounted Room Rate Parental Leave Daily Pay Program free parking You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Compensation Salary Range: $13.00 - $13.00 Hourly. Tipped/Service Charge Eligible? Yes. Discretionary Performance Bonus Eligible? No. Overview Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience. Essential Duties and Responsibilities Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate. Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean. Make contact with group representatives. Explain how to make contact if needed throughout function. Communicate all BEO changes to catering office and affected departments. Coordinate with banquet staff set-ups, changes, and time schedules for all functions. Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function. Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. Recap all banquet checks at end of each day and turn in to Night Audit. Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Superior communication skills to provide information and associated services to hotel management and guests. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield Vision insurance programs through EyeMed Vacation, Sick and Holiday programs Pet insurance through the ASPCA Supplemental, Spousal and Child Life insurance Short and Long-Term Disability plans 401(k) Savings Plan with matching funds Discounts through 'YouDecide' and Hotel Room Discount programs Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our “love” to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future. We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. #J-18808-Ljbffr