Administrator, Server

Duties Administers and deploys infrastructure including hardware, software, and various configurations. Provides administration and maintenance of user devices and communications links to assure operational availability. Administers and tests server hardware and software. Performs remedial maintenance of server devices including the restoration of hardware and software. 20% Administers use, capacity and performance of server systems. Focuses on multiple aspects of server operations across multiple platforms. Works with end users and vendors to resolve server issues. 20% Upgrades and configures server devices from multiple vendors. Maintains effective relationships with external suppliers to ensure appropriate levels of support. Schedules, plans, and performs system upgrades, including coordinating the transition from test to production environments. 20% Confers with users to resolve problems affecting server performance. Validates and adjusts server configuration as needed. Generates server utilization/trending/error reports as requested. Observes and controls the status and performance of all components of server/system facilities. 20% Maintains control of server devices. Control access to, and authorization level of devices. Maintains effective security/backup and disaster recovery processes and systems. Performs data backups and disaster recovery operations as needed. 10% Address vulnerabilities within audit-mandated time frames. Ensure server compliance with audit requirements. Participates in continuous review and remediation to ensure that processes meet changing business unit conditions. 5% Creates and maintains process and procedure documentation. Provides feedback on commonly encountered problems and misunderstandings to enhance user documentation and/or training programs etc. Works with others to establish and improve processes and procedures. 5% Updates knowledge and skills to keep up with rapid advancements in server administration technology. Skills Required Skills and Abilities: Strong technical knowledge of servers, communications, and related hardware and software. Knowledge of server technologies and platforms. Strong technical skills including problem analysis of server systems. Able to gather information to troubleshoot various server problems. Strong organizational and interpersonal skills. Ability to communicate technical issues with non-technical people. Strong customer service skills. Strong knowledge of common server administration, monitoring and security utilities. Required Software and Other Tools: Strong understanding of relevant server hardware and software. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. #J-18808-Ljbffr