Community Support Supervisor

Job Description

Job Description

Position: Community Support Supervisor

Department: Community and Client Services

Reports To: Community and Client Services Manager

Locaton: 3280 Chamblee Dunwoody RD Chamblee, GA 30341

Summary:

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

The Community Support Supervisor is responsible for providing daily guidance, performance coaching, and administrative oversight to ensure consistent, high-quality service delivery. The Supervisor will work closely with the Community and Client Services Manager to enhance departmental operations, resolve client concerns, and develop innovative community outreach programs that help keep pets with their families. The ideal candidate is an empathetic leader with strong communication skills, a collaborative mindset, and a passion for serving both animals and the people who care for them.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

Leadership Responsibilities:

• Provide daily direction and communication to employees to ensure clients are assisted in a timely, efficient, consistent, and knowledgeable manner.
• Continuously evaluate departmental processes and procedures, and suggest improvements to enhance operational efficiency and service quality for both internal and external clients.
• Take responsibility to offer regular performance feedback and coaching to department staff, and write and administer performance reviews focused on skill development and improvement.
• Communicate staff needs, operational challenges, and department updates clearly and consistently with the Community and Client Services Manager.
• Recommend appropriate disciplinary actions to address performance or behavioral concerns, in consultation with the department manager.
• Courageously present creative and innovative ideas to expand departmental impact, working collaboratively with leadership to enhance outcomes for both people and pets.

Community Outreach Responsibilities:

• Work in partnership with the Community and Client Services Manager to research, develop, and implement programs aimed at keeping pets with their families in an effort to save lives .
• Lead communications with potential community partners to foster collaborative relationships and expand service reach.

Client Services and Administrative Responsibilities:

• Collaborate closely with the Community and Client Services Manager to address and resolve client concerns in a timely manner.
• Support department employees in counseling the public on pet care, rehoming assistance, and connecting them with other available community resources.
• Address client inquiries, concerns, and feedback professionally and promptly.
• Deliver services and support with an open-minded, inclusive approach, treating each community interaction with respect, kindness, and compassion .
• Assist the Community and Client Services Manager in managing employee scheduling, approving time-off requests, and regularly reviewing timekeeping data for accuracy in ADP.
• Upload employee training hours and relevant documents to ADP, ensuring all records are current and complete.

General Responsibilities:

• Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and welcome visitors with a friendly and professional demeanor.
• Help build a community of animal welfare advocates by supporting and engaging the volunteers who aid LifeLine.
• Continue education by participating in LifeLine’s 40-hour annual training requirement.
• Exhibit exceptional stewardship by maintaining a clean and tidy work area.
• Other tasks as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Compassion for animals and the people who love and care for them.
• Strong interpersonal and communication skills, with the ability to engage compassionately and professionally with individuals from diverse backgrounds in person, over the phone, and via email.
• Demonstrated empathy and emotional resilience, especially when supporting individuals facing difficult or emotional decisions about their pets.
• Ability to research, understand, and communicate available resources clearly and accurately to the public.
• Detail-oriented and organized, with the ability to maintain accurate records of all client interactions and support services.
• Team-oriented mindset with a willingness to collaborate across departments and support organizational goals.
• Comfort working in a fast-paced environment, adapting to changing needs and priorities with a proactive and flexible approach.
• Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded and nonjudgmental attitude.
• Basic computer literacy, including proficiency with email, Google Workspace, and data entry systems.
• Passion for LifeLine’s mission and a desire to make a meaningful impact in the community.
• Knowledge of general animal care principles and practices.
• Strong work ethic with the ability to work independently.
• Ability to serve the public and fellow employees with honesty and integrity.
• Must be able to work weekends, holidays, and varying shifts based on shelter needs.
• Must have a means of travel that ensures prompt arrival for work shifts.
• Must pass a background check.

Education and/or Experience:

High school diploma or equivalent; college degree or relevant coursework preferred.

At least one year of leadership experience.

One or more years’ experience in animal related field preferred.

Experience in customer service, social work, animal welfare, or a related field is preferred.

Work Environment:

While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.