Community Manager

Portico has an amazing opportunity to join our team as a Community Manager! This position will be based at our single-family rental home community, Avilla Oakridge, in Forney, TX.

Job Summary
The Community Manager oversees all operational, financial, and customer service aspects of the property. This role leads the on-site team to achieve high levels of occupancy, resident satisfaction, and financial performance while maintaining compliance with company policies and objectives.

Key Responsibilities

Leadership & Team Development

• Recruit, hire, train, and develop all on-site team members.
• Conduct regular team meetings, performance reviews, and ongoing coaching.
• Ensure compliance with company policies, professional appearance, and customer service standards.
• Motivate the team through recognition, feedback, and incentive programs.

Financial Management

• Prepare and manage the annual operating budget and business plan.
• Oversee rent collection, accounts receivable, and accounts payable to ensure accuracy and timeliness.
• Monitor financial statements, control expenses, and participate in monthly financial reviews.
• Approve invoices, maintain vendor relationships, and ensure adherence to budget goals.

Leasing & Marketing

• Direct all leasing activities to meet occupancy and revenue goals.
• Oversee prospect management, leasing processes, renewals, and move-ins/move-outs.
• Maintain market knowledge through regular competitor analysis and market surveys.
• Partner with marketing to execute community outreach, advertising, and resident events.

Maintenance & Property Operations

• Supervise maintenance operations with the Maintenance Supervisor.
• Ensure timely completion of service requests, make-readies, and preventive maintenance programs.
• Maintain high curb appeal standards and oversee capital projects and vendor contracts.
• Enforce safety procedures and ensure regulatory compliance.

Resident Relations & Retention

• Foster positive resident relationships through exceptional customer service and timely communication.
• Manage renewal strategies, resident events, and retention programs.
• Respond promptly to complaints, conflicts, and emergency situations.
• Promote community policies and maintain resident satisfaction standards.

Administration & Reporting

• Ensure timely and accurate data entry in property management systems (e.g., OneSite, Yardi).
• Maintain organized filing systems and submit all reports and documentation on schedule.
• Collaborate effectively with corporate staff, vendors, and sister communities.

Qualifications

• Experience: 2-4 years of progressive property management experience; prior Community or Assistant Community Manager experience preferred.
• Education: Bachelor's degree preferred or equivalent experience.
• Software: Proficiency in Microsoft Office; experience with OneSite, Yardi, or similar systems.

Skills & Competencies

• Strong leadership and team management abilities.
• Excellent communication, negotiation, and problem-solving skills.
• Highly organized, detail-oriented, and able to prioritize in a fast-paced environment.
• Financial acumen and comfort interpreting budgets and reports.
• Composure under pressure and commitment to customer service excellence.

Physical & Work Requirements

• Ability to stand, walk, climb stairs, and lift up to 30 lbs.
• Work may include outdoor environments and occasional extended hours.
• May require travel for meetings or training.
• Pet-friendly community exposure possible.

Our Company is an equal Opportunity Employer. As a condition of employment, a satisfactory drug test and background check are required.

Pay Range: $72,000 - $75,000 per year