Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health Stipend
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in April 2026 and is a brand-new, growing team with exciting opportunities ahead. Before becoming a State Farm agent, I had a background in physical therapy and was drawn to this career to help people protect their income, assets, and future.

Outside of the office, I enjoy staying active with my two dogs, running, karaoke, watching sports, reading, and trivia. I’m passionate about building connections both personally and professionally.

We’ve hit the ground running with community involvement, already participating in local charity events. Supporting women, youth, and pet-related causes is especially important to me as we continue to grow our presence.

For our team, we offer strong personal and professional development, a $300 monthly health stipend, and a focus on work-life balance.

Our office culture is built on integrity, growth, and community. We value open communication, hard work, and supporting one another. We’re looking for someone who is invested, motivated, and has a clear vision for their future -someone who wants to grow their career while making a meaningful impact as part of a supportive and driven team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jennifer Prewitt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.