Patient Services Coordinator

Patient Service Coordinator

At PT Solutions Physical Therapy, we're more than just a private practicewe're a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you'll be the vital link between patients, providers, and insurersensuring every step of the care journey is seamless, efficient, and supportive.

In this role, you'll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they needquickly and confidently.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organizationthis is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!

In addition to the standard benefit offering, you can expect to receive:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Your responsibilities as a Patient Service Coordinator include:

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Qualifications:

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1-2 years of customer service experience (experience with healthcare preferred).

Schedule:

• Full Time: Monday-Thursday 7A-7P; Fridays 7A-5P
• Hours will differ day to day based on coverage need
• Schedules are generally made a month at a time for this role
• PSC is shared between two departments at Lagrange hospital
• Lagrange - Adult PT/OT and Pediatrics Speech/PT/OT

Compensation:

Pay Range: $20-$21.75 (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we're committed to your professional growth and empowering you to shape the future of rehabilitation therapy.

Join us and transform care. Let's go further together.