Service Manager - Tallahassee, FL

Job Summary Service Manager oversees a team of field technicians and installers responsible for the maintenance, repair, and installation of vending & coffee equipment. This role ensures exceptional service delivery, operational efficiency, and positive customer experience. The manager provides hands on support, drives team performance, and maintains a well organized service environment while collaborating closely with internal partners to resolve issues and enhance service quality. Essential Duties & Responsibilities Leadership & Team Management Lead, coach, and develop technicians and installers to ensure strong performance and accountability. Conduct brief daily huddles to review priorities, align on workload, and communicate operational needs. Provide hands on service support when needed to meet response times and maintain customer satisfaction. Support coverage during staff absences or peak service periods. Operations & Workflow Management Maintain a clean, organized, and fully functional shop and workspace. Ensure equipment awaiting service is staged for next day work or that required parts are ordered promptly. Partner with the District Operations Manager to identify recurring issues and recommend repair or replacement strategies. Monitor and ensure timely, accurate completion of service tickets, reports, and documentation. Installation Coordination Confirm installation schedules and ensure crews complete all pre departure checklists. Verify installation vehicles are properly stocked and ready before leaving the shop. Assist with installations or emergency situations when needed. Field Service & Customer Support Professionally represent the company during field visits and customer interactions. Perform scheduled preventive maintenance and support complex service scenarios alongside technicians. Communicate effectively with dispatch and internal teams to ensure smooth workflow and timely updates. Escalate recurring or systemic equipment issues to management for review. Inventory & Equipment Management Maintain accurate inventory of parts, tools, and supplies within service vehicles. Ensure equipment is safe, well-maintained, and ready for daily use. Qualifications Prior management or team leadership experience required. Technical familiarity with mechanical and electrical systems is preferred. Experience with computerized work order or maintenance management systems strongly preferred. Strong decision making skills and ability to remain calm under pressure. Excellent verbal and written communication skills. Proficiency with Windows based applications (Word, Excel, PowerPoint, Outlook). About the Opportunity Apply to Canteen today! Canteen is a member of Compass Group USA. Learn more about the Compass Story . Equal Opportunity Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Equity & Compliance Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. This post may not be an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The company reserves the right to modify or change essential functions based on business needs. We will consider all qualified applicants, including those with a criminal history, in a manner consistent with applicable federal, state, and local laws, including fair chance ordinances. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Benefits Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For Washington State, Maryland, or remote positions, see Wage Transparency information. Req ID: 1532129 #J-18808-Ljbffr Compass Group, North America