Deskside Support Technician

Deskside Support Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client has a brand new opportunity for a qualified Deskside Support Technician to join their team onsite in Omaha, NE. This role is critical in delivering high-quality end-user support, ensuring timely resolution of technical issues, and enhancing the overall user experience through proactive and responsive service. The ideal candidate will possess strong technical troubleshooting skills combined with excellent communication and customer engagement capabilities.

Duties and Responsibilities:

• Provide onsite technical support for the enterprise regarding desktops, laptops, wireless devices (phones, tablets), printers, voice over IP telephony, remote connectivity
• Provide support including configuring, testing, and deploying new technology, installation of new software, documentation
• Receive and respond to incoming calls, emails, walkups, and work-related tickets regarding any user problems
• Provide installation, configuration, and ongoing usability of desktop computers, laptops, printers, wireless devices, voice over IP telephones, remote connectivity, peripheral equipment and software within established standards and guidelines
• Analyze and troubleshoot issues to determine if other level 2 and level 3 teams such as Engineering, Network, Server, or Security need to be engaged in solution
• Coordinate support by creating appropriate tickets and assign to appropriate team(s)
• Support remote clients by using remote access software to connect into a team member's computer for diagnostics and troubleshooting to determine root cause and resolution
• Provide ongoing support for enterprise system rollouts that affect these users on a continuous basis
• Diagnose and resolve hardware, software, and peripheral issues in a timely manner
• Troubleshoot and support local network connectivity issues (Wi-Fi, LAN, VPN basics)
• Respond to and resolve incidents and service requests assigned via ITSM tools (e.g., ServiceNow)
• Perform break/fix support, device setup, imaging, and deployment activities
• Deliver a high level of customer service and user communication, ensuring clear updates and resolution timelines
• Provide hands-and-feet support for remote/offshore teams, including replacement, cabling, device checks, and guided troubleshooting
• Support asset management activities, including inventory tracking, device refresh, and lifecycle management
• Assist with conference room and AV support as needed
• Follow standard ITIL processes for incident, request, and escalation management
• Document resolutions and contribute to knowledge base articles for recurring issues

Skills and Qualifications:

• Minimum 2+ years of experience providing Desk Side Support
• Prior experience in enterprise environments or managed services preferred
• Familiarity with SCCM / Intune / endpoint management tools preferred
• Exposure to onshore–offshore support models preferred
• Understanding of ITIL best practices preferred
• Strong troubleshooting skills across:
• Windows OS and enterprise applications
• Mobile devices (iOS, Android)
• Printers and peripherals
• Basic networking concepts (IP, DNS, DHCP)
• Experience working with ITSM tools (e.g., ServiceNow)
• Excellent communication and customer-facing skills
• Ability to explain technical issues in a clear, user-friendly manner
• Strong problem-solving and analytical skills
• Ability to work independently in a fast-paced, onsite environment
• Customer-first mindset with strong interpersonal skills
• Proactive, accountable, and detail-oriented
• Ability to handle multiple priorities and urgent situations effectively
• Strong collaboration skills with onsite and remote teams

Wage Range: The rate for this position is between $19.00 - $22.33 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE. California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants: THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW. #INDCCStaffing