Service Coordinator

Service CoordinatorCleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Service Coordinator. Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful service professionals.Position Summary: Under general direction of supervisor(s) this position provides support services to the employees, manager, and customers at our Wilkes Barre shop by ensuring the efficient flow of documentation and supplies from various sources. This position mandates that the employee be able to perform all of the following functions:Open & close master and sub work ordersEnter time into Time Collection System and prepare and process required paperworkOrder & distribute materials for shop personnelResearch literatureVerify, record, maintain, & submit specific service shop recordsSubstitute for other positions and other functions as assigned by necessityPrimary Responsibilities: This position may perform any combination of the following duties:Greet and assist customers in person or over telephone to answer questions related to parts, equipment, rebuilt items, or repairs and schedulingEnter personnel time into time collection system and generate all required paperworkAdvise concerned parties on status of jobsGenerate internal, monthly, master and sub work orders as well as purchase orders for repairs on all equipment of the various product linesResearch part numbers from data base, and computer inventory recordsMaintain up-to-date files of product catalogues and technical dataOrder parts by computer for repairs from either inside or outside the Company and oversee distributionAccept payments for servicesKeep logs of repairs performed, customer calls, and parts requiredCompile reports on service employees hours, repair time on customer equipment, and machine historyInitiate warranty claims and credit unused or defective parts against work ordersSchedule repair work in absence of supervisionCoordinate record keeping with sales and administrative personnelReceive payments and credit to work order when completedOperate basic office equipment * Perform other work related duties as requiredThorough understanding of shop practices and procedures focusing on work order processesKnowledge of product and part inventory, diesel and gas enginesWorking skills in researching and ordering of parts coupled with computer supported clerical abilityProven ability to organize and prioritize work based on time constraintsStrong communication skills for dealing with customers and fellow employeesSkills / Knowledge / Qualifications: Clerical experience in a service shop demonstrating increased responsibility or an equivalent combination of training and experience acceptable to Company.Why Join the Cleveland Brothers Team:Competitive CompensationPhenomenal Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.Stability: Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.About Us: Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service. Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.