Hospice Clinical Nurse Liaison

Job Description

Job Description

Hospice Clinical Nurse Liaison

What you’ll be doing:

• As a registered nurse in the Clinical Nurse Liaison role, you will provide quality care to patients from diverse socioeconomic and cultural backgrounds.

• You’ll be developing relationships with referral sources like specific providers, hospitals, long term care facilities, or doctor offices to enhance the admission process and provide community support. To do so you’ll need to be:

- Familiar with marketing and strategic goals for the company.

- Be confident and knowledgeable about the services offered by Lower Cape Fear LifeCare.

- Able to provide service recovery and excellent customer service skills to ensure satisfaction.

- Able to manage multiple tasks simultaneously and quickly pivot from one task to another as needed.

- Understand hospice eligibility and advise on the most appropriate care settings.

• Being comfortable with public speaking is vital, as you’ll be conducting educational in-services with medical staff or community groups on topics such as:

- Hospice 101 – Eligibility and Philosophy

- End-of-Life and Symptom Management

- Specific Disease States (e.g., dementia, heart failure, COPD, end-stage renal disease)

- Medication usage in Hospice

• While you will not be providing direct patient care as a registered nurse, you’ll spend time working one on one with patients and their families to act as a consultant and providing education on identifying signs and symptoms, common medications used in hospice care, and what to expect at end-of-life.

• You’ll work to collaborate and coordinate with external medical staff and referral sources to determine patient eligibility for hospice, palliative care, or our Memory Partners program.

• If patients meet admissions criteria, you’ll work to coordinate transition of care into one of our three inpatient hospice care centers, in-hospital hospice, outpatient case managers to receive hospice care at home or hospice services in a facility setting.

• This transition of care would include things like:

- Obtaining consent to treat from the patient or primary caregiver.

- Working with physicians and case managers on discharge planning.

- Coordinating with outside vendors, like transport companies, to organize patient pick up and arrival times.

- Completing documentation for new referrals and follow-ups after each visit.

- Working with LCFL staff to start the admissions process and order DME and other supplies.

What we're looking for:

1. Education: Graduate of an accredited school of nursing, either through an AD, Diploma or BSN program. Degree in business, marketing, or related field preferred. 

2. Licensure / Certifications: Current license to practice professional nursing in the State of North Carolina or South Carolina depending on position location. 

3. Experience: Two years experience. Prefer hospice or home care. Prefer experience in marketing, public affairs, community relations or hospital liaison nurse. 

4. Essential Technical / Motor Skills: Ability to speak clearly to communicate with patients, families, physicians, and staff. Good command of the English language. Computer experience helpful. 

5. 5. Interpersonal Skills: Ability to develop positive interaction with patients, families, physicians and staff and other health professionals to effectively communicate and educate about hospice services and end-of-life care. Strong verbal and written communication skills. Highly self-motivated and self-disciplined. Flexible. 

6. Essential Physical Requirements: Ability to move freely. Ability to work long hours and manage stressful situations.

7. Essential Mental Abilities: Ability to define problems, collect data, establish facts, and draw valid conclusions. Requires higher level of mental faculties accompanied by short and long-term memory. 

8. Essential Sensory Requirements: Touch, sight, hearing, ability to organize thoughts, facts, and ideas. Ability to translate the written word.

9. Exposure to Hazards: May be exposure to blood and body fluids, infectious diseases, needle puncture wounds. May encounter patients and other situations which present a potential threat to personal safety.

10. Hours of Work: Flexibility with schedule required. Weekends, holidays, evening, and early morning hours will be required from time to time.

11. Population Served: Physicians, RN’s, facility administrators, discharge planners, social workers, other health professionals, insurance specialists, public, community leaders, vendors. All patient populations from infants through geriatric with life limiting illness.

12. Driving: Will be required to drive. Must have reliable transportation. Will be subject to the Safe Driver Policy.