Customer Service Representative
IMC COMPANIES
Work Schedule Overview: Monday through Friday, Generally 8am-5pm
Position Overview: Communicate customer delivery needs and appointment dates/times, quote rates of customer and relates service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions.
Essential Functions:
* Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
* Enters all orders into computer for dispatch - technical lines require specialized training, experience or knowledge of transportation industry.
* Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
* Prepare customer reports and tracking/tracing as required such as CNI, Daily Activity, and Appointment Board.
* Notifies Cargo Specialist Supervisor / management of all service failures.
* Proposes and implements solutions to improve overall customer service
* Creates and updates location profiles in computer system
* Works as dispatcher as volume/vacation schedule dictates
* Other projects as assigned by management
Knowledge and Skills Required:
* Port and rail operations; US customs. Intermodal/Trucking experience
* Data entry skills
* Excellent communication and organizational skills, email, and general office duties
* Must be innovative
Vacancy posted 2 days ago
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