Supervisor- Dental Clinical Services

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you. ROLE OVERVIEW and PURPOSE The Dental Clinical Services Supervisor (DCSS) works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care and clinical services within a dynamic team setting. To achieve these ends the Dental Clinical Services Supervisor works to ensure smooth workflow for clinical staff, meet quality measures and productivity goals, and support staff development by demonstrating and living the company values: Compassion, Above & Beyond, Generosity, Integrity, Teamwork. The Dental Clinical Services Supervisor’s job responsibilities and performance expectations generally fall into the following three categories: Staff Management and Development, Dental Clinical Administration, and Operations Management. RESPONSIBILITIES The Dental Clinical Services Supervisor nurtures employee growth and development by enabling employees to focus their efforts on direct patient care management. Example duties include, but are not limited to: Coaching, mentoring and staff development as well as managing conflict and providing feedback in a timely manner. Supports interdepartmental and role communication through department rounds, emails and meetings. Works to create a culture of teamwork, engagement, and patient-centered care. Provides sufficient coverage for clinic operations including staff scheduling, timecards, PTO requests, interviewing and selecting staff. CLINIC ADMINISTRATION & SUPPORRT The Dental Clinical Services Supervisor promotes workflow efficiency and improves day to day clinic operations. Example duties include, but are not limited to: Identify critical issues impacting clinic workflow efficiency and implement changes as needed. Address patient concerns as they arise. Oversee clinical staff training and periodically review data entered into electronic dental records for compliance. OPERATIONS MANAGEMENT The Dental Clinical Services Supervisor connects clinical measures to operational goals. Example duties include, but are not limited to: Monitors operational and clinical metrics for opportunities and improvements to align with the company’s strategic goals. Collects, organizes, and shares data with appropriate staff for continual quality improvement of operations. Performs data analysis to understand current and future needs, and to support workflow troubleshooting and effectiveness. EDUCATION/EXPERIENCE Associate’s degree or 2+ years of relevant experience 2 years supervisory experience (preferred in a dental setting) OR 1 year Lead/Trainer experience with leadership training (e.g., Project LEAP – internal hires) Valid Registered Dental Assistant License required X-Ray license required Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment. AHA-approved courses include an in-person, hands‑on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques. Online-only BLS courses without a live skills check do not meet this requirement In-depth knowledge of dental clinical workflows preferred ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities) Excellent verbal and written communication skills, including superior composition, typing and proofreading skills Ability to interpret a variety of instructions in written, oral, diagram, or schedule form Knowledgeable about and experience with dental clinical workflows. Proficient in electronic dental records system. Ability to successfully manage multiple tasks simultaneously Excellent planning and organizational ability Ability to work as part of a team as well as independently Ability to work with highly confidential information in a professional and ethical manner Ability to work under pressure and be flexible with changing site needs. Can work with people of all social and ethnic backgrounds and maintain confidentiality. Able to train and manage staff in a collaborative manner. Physical Requirements Ability to lift/carry 20 lbs/weight Ability to stand for long periods of time COMPLIANCE (Safety & HIPPA) Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately Maintains current knowledge of policies and procedures as they relate to safe work practices Follows all safety procedures and report unsafe conditions Uses appropriate body mechanics to ensure an injury free environment Familiarity with location of nearest fire extinguisher and emergency exits Follows all infection control procedures including blood‑borne pathogen protocols Maintains privacy of all patients, employee and volunteer information and accesses information only on a need‑to‑know basis for business purposes Complies with all regulations regarding corporate integrity and security obligations Reports all behavior and/or activity that are unethical, fraudulent, or unlawful Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more! Pay range: $73,500.00 to $104,400.00 annually, depending on experience and additional qualifications. Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr