Appliance Repair Technician

Overview Founded in 2021 by a leadership team that has spent a lifetime in consumer services and field execution leadership, GHS serves the major appliance home-services needs of our partners and end-users with excellence. GHS is a leading provider of turnkey service solutions for all phases of the home appliance industry service to consumers. GHS provides product lifecycle support for Original Equipment Manufacturers (OEMs), Retailers, and Third-Party Providers assuring that consumer’s home appliances operate as designed and provide satisfaction. Lifecycle support within each of our divisions means that GHS can provide solutions for any phase of the lifecycle or the entire lifecycle. Our approach is built on: Support for our technicians as the employer-of-choice with industry‑forefront growth, development, and career building opportunities for our respected tradespeople. Partnership and collaboration with our OEM and TPA clients for visibility into the end-to-end customer experience. Comprehensive offerings in repair, contact center, extended warranty, and consulting services. Urgent hiring needs are in these various cities / metro areas: Dallas, TX West Palm Beach, FL Boca Raton, FL Orlando, FL NY/NJ areas Minneapolis, MN Seattle, WA Los Angeles, CA Houston, TX Tampa, FL San Francisco, CA Phoenix, AZ Atlanta, GA Why are we your next employer? 80% Company paid health, dental, vision insurance! Company provided vehicle and diagnostic tools A culture of respect and development of our team members Matching 401(k) Work life balance with optional 4 or 5 day a week work schedule opportunity A clear career path with advancement opportunities Pay starting at $20 per hour Roles & Responsibilities: Travel to customer locations and perform maintenance/repair of appliances Proper use of all safety equipment (PPE), vehicle and diagnostic tools Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances Diagnose problems, assess the problem, document findings, and make decisions to repair the product and/or replace parts Process paperwork and perform data entry upon completion of each job Pre‑screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer’s home Meet or exceed company metrics (customer satisfaction, first visit fix, productivity) Minimum Requirements: Must have a valid driver’s license allowing the legal operation of a service vehicle in the state of hire. High School diploma or equivalent required. Minimum 1 year experience repairing major appliances (laundry, cooking or cleaning products) or equivalent and successful completion of a recognized trade or tech school program. Refrigeration, sealed systems experience preferred. EPA certification is required to perform work on refrigerant sealed systems. Individuals hired for a position is expected to perform repairs on refrigerant sealed systems or handle refrigerants must have a valid EPA certification or successfully obtain the appropriate EPA certification within 30 days of hire. Experience and ability in the use of various hand tools, diagnostic and test equipment to perform repairs on major appliances. Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds. Must be physically fit enough to lift and carry heavy equipment. You may be required to crouch or squat to work on equipment for extended periods of time. Communication skills –use verbal communication skills to speak with customers, listening to their concerns and asking questions when needed to determine the nature of their problems and equipment needs. Customer service –interact with customers by helping them resolve equipment issues. Analytical thinking – diagnose equipment problems and determine ways to fix these issues. Computer skills – ability to use a computer or tablet in order to log information into digital customer files and update digital records of service dispatches. GHS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. This is a remote position. #J-18808-Ljbffr Goodman Home Solutions