Service Writer

Job Description

Job Description

Description:

GTG Peterbilt – Hays, KS is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. When you build your career at GTG Peterbilt , you make a commitment to being the very best in the business.

 
Join our team as an experienced Service Writer in Hays, KS ! In this dynamic role, you will serve as the first point of contact for service customers, consulting with them about their needs and concerns. You will play a key part in coordinating and communicating within the service department while handling a variety of service-related tasks. This full-time position offers a schedule of 8:00 AM – 5:30 PM. 

Requirements:

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Assist with warranty repair paper flow.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift’s service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Qualifications:

• Strong customer service skills.
• General computer knowledge.
• Must pass pre-employment drug screen and background check.

Education: 

• High school diploma or equivalent preferred.
• Combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Benefits:

• Competitive salary and benefits package.
• Medical, Dental & Vision insurance.
• Eligibility for paid holidays at time of hire.
• PTO accrual begins on first day of employment.
• 401(k) eligibility after three months of continuous employment.
• 401 (k) match

Compensation based on education and experience.

GTG Peterbilt is an equal opportunity employer.