Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We deliver the best experience for our customers and foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Berea, OH. Job Description Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve financial wellbeing. Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales, teller interactions, appointment setting and effective lobby engagement. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions and leverage ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships. Create customer loyalty and grow customer share of wallet through a differentiated customer experience, performing lobby engagement activities and educating customers on options for managing financial transactions. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive loyalty. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss. Company Expectations Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations. Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience Roles at this level typically require an Associate's or equivalent degree, or related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. A comparable combination of education, job-specific certification(s), and experience (including military service) may be considered when a degree is not held. Education No Degree. Certifications No Required Certification(s). Licenses Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base Salary: $41,250.00 – $68,750.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business, and/or individual performance. Benefits Medical/prescription drug coverage (with a Health Savings Account feature) Dental and vision options Employee and spouse/child life insurance Short and long-term disability protection 401(k) with PNC match, pension and stock purchase plans Dependent care reimbursement account Back‑up child/elder care, adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid Robust wellness program with financial incentives Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact View email address on click.appcast.io with the subject line “accommodation request” and include your name, the job ID, and preferred contact method. All information provided will be kept confidential and used only to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in hiring practices. #J-18808-Ljbffr