Sales Engineer 2, Technical Product Sales Support

Job Summary Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations. Works with moderate guidance in own area of knowledge. Core Responsibilities Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions. Provides timely, technical support and problem resolution for field service questions. Supports Sales team with product modifications and engineering expertise for custom projects. Assists representatives and customers in evaluating and selecting products. Creates, reviews and executes product test plans and cases, documents test progress and reports results. Recommends products to meet customer needs. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff – be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences. Win as a team – make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what’s right for each other, our customers, investors and our communities. Skills Customer Experience (CX) Networking Technologies Product Positioning Sales Training People Education Bachelor’s Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant certifications may be considered. Relevant Work Experience 2–5 Years of relevant experience. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law. #J-18808-Ljbffr Blueface Ltd