GM/HBC Department Leader Retail Ops & Customer Service

Overview Locations 437 S KING ST, LEESBURG, VA, 20175, US Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. PURPOSE: Exemplifies strong customer service in every aspect of the job. Directs and controls the operation of the GM/HBC Department, including supervising and training personnel to achieve departmental and store sales and profit objectives. Provides feedback and recommendations on operational issues and personnel decisions to Store Director and Division management. Responsibilities Champions corporate and division customer service programs to meet or exceed division customer service goals. Instills a culture of excellent customer service in the department and throughout the store. Responsible for total store operations and directing associates throughout the store, as well as department managers, in the absence of or as needed by the Store Director (see Store Director job description). Primary duty is management of the GM/HBC Department. Plans, organizes and directs day-to-day operations of the GM/HBC department. Conducts daily inspections of all GM/HBC sections and initiates corrective measures to ensure compliance with product quality and product rotation standards. Maintains in stock conditions, and ensures compliance with code date standards; cleanliness, sanitation and safety standards; and security requirements. Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies. Implements Company and Division operating and merchandising policies and practices. Controls merchandise shrink. Supervises and participates in store inventory counts. Establishes GM/HBC Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions. Implements emergency procedures in the event of equipment and computer software malfunctions or failure. Orders grocery product and maintains inventory levels according to Division directives. Supervises the processing of all reclamation. Maintains orderly and in stock conditions in back room, sales floor and all grocery department areas. Supervises receiving, storing, stocking, pricing and merchandising of all Grocery products. May utilize hand trucks, pallet jacks and the bailer. Properly accounts for merchandise received. Handles positive customer and vendor relations. Engages in suggestive selling and other sales techniques. Monitors daily log sheet, purchase report, actual versus projected sales and labor. Prepares and displays appropriate product signage. Under supervision of the Store Director, directs the work of all GM/HBC Department associates. Schedules GM/HBC Department associates to ensure adequate coverage and service levels. Directs, motivates, trains and participates in the hiring of all Grocery Department personnel. Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures. Monitors associate performance and effectively recommends personnel action such as hiring, firing, layoff, promotion, demotion, and disciplinary action. Builds and maintains associate morale. Resolves associate complaints where appropriate and reports action taken to the Store Director. Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director and assists in appropriate handling. Identify and trains associates with high potential for advancement opportunities. Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly. Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results. Answers and responds to incoming telephone calls appropriately. Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate. Maintains confidentiality concerning associates, store sales, and Company information. Maintains accurate department records. Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures. Attends required training and sales meetings. Provides feedback and recommendations to Store Director or District Manager and Division management teams on operational issues. Qualifications Requires an extensive retail background with prior management experience related to retail operations. Requires a thorough understanding of overall Company practices, policies and procedures. Requires strong written and oral communication skills, good leadership and interpersonal skills, the proven ability to manage people and the ability to maintain composure in dealing with customers and co-workers. Knowledge of employment laws and workplace practices. Interacts effectively with all levels of personnel. Strong business and financial knowledge. Requires the ability to identify needs, problems, and opportunities and to make effective short- and long-term plans and implement them to maximize sales and gross margins. Requires knowledge of every position in the store. Requires knowledge of basic math and accounting and computer software. Requires knowledge of and compliance with state and federal regulations. Must have extensive working knowledge of profit and loss statements. Must be familiar with emergency plans in the event of a natural disaster, serious accident or uncommon event(s). While primary duty is the performance of office and non-manual work, must occasionally perform manual work such as setting up and maintaining displays, operating a cash register and assisting in other departments as business needs demand. Must stand and walk for long periods of time. Must occasionally reach, lift, stack and maneuver objects up to approximately 50 lbs. Must occasionally push and pull fully loaded hand trucks and pallet jacks. Must be able to cover for various positions throughout the store as required. Mental alertness is required to ensure safe, accurate completion of work activities and to do repetitious work accurately. May utilize cleaning supplies and safety cutters. Occasional travel, including overnight travel, may be required. May be required to work nights, weekends and holidays. Scheduled hours will vary. Regular attendance is required. Complies with and ensures compliance with Company grooming standards and dress code. Work Environment Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environments with varying temperatures. Benefits Competitive wages paid weekly Access to up to 50% of your earned wages before payday, via our partnership with Stream Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve About Us Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4). Job Info Job Identification 707474 Job Category Retail, Store Ops Posting Date 05/22/2026, 03:05 PM Locations 437 S KING ST, LEESBURG, VA, 20175, US #J-18808-Ljbffr