Customer Service Representative

.Adecco Creative & Marketing is partnering with a global gaming and technology company to hire Customer Service Agents supporting its growing online lottery and gaming business .

This role supports customers through phone, chat, and email , helping with account questions, payments, technical issues, games, and general troubleshooting. The ideal candidate is customer-focused, comfortable navigating multiple systems, and able to quickly resolve issues in a fast-paced environment.

Position Details

• Location: Lansing, MI – Hybrid

• Schedule: Full-time

• Pay: $ 19.00/hour

• Work Model: 3 days onsite / 2 days remote

• Potential Conversion: Opportunity to convert to a direct employee after approximately 4 months; conversion is not guaranteed

• Training: Approximately 3–4 weeks before taking live calls

Shifts Available

• 7:00 AM – 3:30 PM ET

• 12:00 PM – 8:30 PM ET

• 3:00 PM – 11:30 PM ET

Due to current staffing needs, shift assignments may be flexible initially. Once the team reaches full staffing, employees will move to their preferred shift.

What You'll Do

• Provide customer support through phone, chat, and email

• Troubleshoot account, payment, technical, and game-related issues

• Answer customer questions and clearly explain solutions

• Navigate multiple systems to research and resolve customer concerns

• Document customer interactions accurately

• Deliver a positive customer experience from start to finish

What We're Looking For

• Customer service, call center, or related experience

• Strong verbal and written communication skills

• Excellent problem-solving and troubleshooting abilities

• Comfortable working with multiple computer systems and applications

• Ability to work in a fast-paced, customer-focused environment

• Reliable and comfortable working onsite 3 days per week

Pay Details: $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.