ServiceDesk Analyst

AceStack LLC

Cincinnati, OH

Role: ServiceDesk Agent
Location: Cincinnati, OH

Required Skills & Qualifications:

2+ years of experience in an IT Service Desk or technical support role.
Strong understanding of Windows and/or macOS operating systems.
Familiarity with Active Directory, Exchange, and Office 365 administration.
Knowledge of networking basics (IP, DNS, DHCP, VPN).
Experience with ITSM ticketing tools (e.g., ServiceNow, Remedy, Freshservice, Jira).
Basic understanding of remote desktop and remote support tools.

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Vacancy posted 1 day ago

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