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ServiceDesk Analyst

AceStack LLC

Role: ServiceDesk Agent
Location: Cincinnati, OH


Required Skills & Qualifications:

  • 2+ years of experience in an IT Service Desk or technical support role.
  • Strong understanding of Windows and/or macOS operating systems.
  • Familiarity with Active Directory, Exchange, and Office 365 administration.
  • Knowledge of networking basics (IP, DNS, DHCP, VPN).
  • Experience with ITSM ticketing tools (e.g., ServiceNow, Remedy, Freshservice, Jira).
  • Basic understanding of remote desktop and remote support tools.
Vacancy posted 18 hours ago
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