Sales Associate (Bilingual in Spanish)

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

We are currently looking for a ( Part Time) Sales Associate to join our growing team who will be responsible for promoting and processing all products and services offered by Ria to ensure excellent customer experience. This role includes administrative and office support functions, serving customers, internal departments, other branches, and stores. The Sales Associate will also be responsible for communicating key information to senior staff and assisting with various assigned tasks. The goal is to contribute to meeting or exceeding the monthly performance targets established by management.

ROLES & RESPONSIBILITIES

• Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
• Accurately verify or enter the customer’s information on our systems.
• Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.
• Recognize problems, issues or complaints during queries and propose solutions or escalat[e? ] to the management team.
• Keep up to date with Ria’s products, services and policies.
• Balance the cash register and prepare cash for bank deposit.
• Prepare daily transactions record.
• Perform other duties as assigned or requested by your colleagues and superiors.

POSITION REQUIREMENTS

• Has a passion for customer service, and experience engaging customers in Spanish and English.
• Excellent communication skills, both verbal and written.
• Some computer experience using MS Word and Excel, phone, and other office equipment.
• Able to work in a team environment, as well as independently.
• The ability to work a flexible schedule (e.g., weekends, holidays, extended working hours) and regular attendance are essential.
• Ability to learn quickly and follow instructions.
• Ability to work in a fast-paced environment.
• Highly organized with attention to detail.
• Strong customer service skills.
• Customer service experience face to face. (Preferable but not required).
• Experience handling cash, balancing a register (Highly preferable but not required).

WORKING CONDITIONS AND PHYSICAL DEMANDS

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job.

• Sedentary work in an office environment
• Ability to lift up to 15 pounds
• Manual skills are required to operate computers and phones
• Frequent face to face interaction with customers
• Individuals may need to sit, stand or bend as needed
• May perform work for extended periods of time as a solo team member

Your positive attitude and effective communication skills will be essential to work alongside your team members and create outstanding service for the customers.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

PERKS & BENEFITS

• Medical, Dental & Vision Insurance
• 401K Plan with Match
• Employee Stock Purchase Plan
• Paid Vacation / Sick Leave
• Tuition Assistance
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more!
• Commission program

Ria Money Transfer offers competitive compensation and benefits package. The non-exempt hourly rate for this position is ($16.90 USD).

In addition, Ria Money Transfer offers comprehensive and inclusive employee benefits for this role including healthcare, dental and vision benefits, a 401(K) plan, Paid Vacation/ Sick Leave and more.

Ria Money Transfer is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religion, sexual orientation, gender identity or expression, or any other characteristic protected under applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, you may contact us at View email address on click.appcast.io.

Check out our website to learn more about the company at:

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

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