Calibration Technician

Calibration Technician

With over 100 years' accumulated experience, ZIEHL-ABEGG is the world leading fan and motor manufacturer. We are the proven leader in the fan and ventilation market, providing innovative and energy efficient solutions to our business partners and customers.

Your main responsibilities will be:

• Communicate via phone, e-mail, and other communication tools with customers
• North American RMA process responsibility
• Monitor, track, and report on incoming and outgoing RMAs
• Track & document returns in QSYS, Airtable, and on company server
• Assist in product failure analysis with Service Technicians and Quality department
• Respond to customer complaints within 24hrs of receipt
• Issue and generate quotes for repairs
• Generate invoices for return shipment orders
• Track root cause analysis to reduce complaints in QSYS
• Acting as Service Administrator Supervisors Deputy
• Responsible for all billing to ZASE for service-related costs
• Generate monthly Q-Cost reporting associate with Service-related items
• Organize RMA data for Service Trips
• Train new employees
• Creates ProForma invoices for Service items
• Other duties as assigned

Job Requirements:

• 3+years of experience as a Calibration Technician.
• Formal training in Metrology highly desirable (Certified and/or an Associates Degree, preferably in a technical discipline specific to calibration and instrumentation)
• Detailed experience with quality management systems (ISO-17025, ISO-9001) highly desirable
• Capable of lifting (40 pounds)
• Thorough knowledge of standard business software products (Microsoft Office, Outlook, Windows etc.)
• Proficient computer skills/fast learner of new business software
• Strong competency in record keeping / organization, database maintenance, spreadsheets.
• Ability to maintain excellence and accuracy in a dynamic, fast-paced, multi-disciplinary environment.
• Ongoing commitment to advance knowledge in the field of instrument calibration methods and providing excellent customer service.
• Must work well in a team environment and must demonstrate excellent communication skills in the interaction with coworkers and suppliers
• Must demonstrate attention to detail and conscientiousness related to the quality of work
• Analytical problem solving
• Self-directed and highly motivated

We offer:

• Tuition Reimbursement Program- We encourage team members to continue their education to support their current or future work.
• We offer a comprehensive benefits package including Health, Dental and Vision options.
• Company-paid Life insurance, Short and Long-Term Disability insurance, and Parental leave.
• 401(k) retirement account with a generous company match
• Phenomenal work life balance offering twenty (20) days of Paid Time Off (PTO) per calendar year.
• Holidays totaling eleven days (11) per calendar year including a floating holiday of employee's choice.
• Career advancement and training opportunities
• We welcome candidates from all backgrounds and are dedicated to providing an inclusive environment where everyone feels valued and supported.
• EEO compliant employer