Information Technology Site Support Analyst (H)

Information Technology Site Support Analyst Join SSM Health as an Information Technology Site Support Analyst and put your technical expertise to work where it matters most. Help keep our teams connected and productive by delivering responsive, hands-on technology support across the Saint Charles, Missouri area. Job Summary: Maintenance and support of the computer and network hardware, infrastructure and supported applications which may include telecommunication systems. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Provides troubleshooting, training and implementation of clinical and business systems. Coordinates desktop, laptop, telephony and peripheral device support. Documents and troubleshoots issues. Promotes IHT standards and procedures in completion of work activities. Supports Active Directory tools including group management, script execution, GPO and software deployment, folder and file share access. Supports multiple operating systems including Windows, iOS, and Android. Ensures that network devices are maintained with current virus protection and software patches. Works with Enterprise Network Services to implement and maintain technology standards for WAN and LAN connectivity and all infrastructure components required to maintain a highly available network. Documents and troubleshoots issues while appropriately utilizing the service ticketing system. Performs other duties as assigned. EDUCATION Bachelor's degree in computer science or related field, or equivalent years of experience and education EXPERIENCE Three years' experience PHYSICAL REQUIREMENTS Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS None Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Read our notice of non-discrimination