Assistant FOH Manager

The Front of House Manager/Assistant General Manager/Event Coordinator/Maître d' is responsible for leading all front-of-house operations while delivering an exceptional experience for members and guests. This position oversees the dining room, bar, banquet operations, member events, and service staff while assisting the General Manager with the daily operation of the club. This individual serves as the primary hospitality leader, ensuring outstanding member service, operational excellence, successful event execution, and financial accountability. In the absence of the General Manager, this position assumes responsibility for the daily operation of the clubhouse. Leadership & Club Operations Supervise all front-of-house operations including dining room, bar, banquet, and member services. Assist the General Manager with daily clubhouse operations. Serve as Manager on Duty and assume General Manager responsibilities during their absence. Lead by example while fostering a positive, professional, and team-oriented work environment. Conduct daily pre-shift meetings and communicate operational priorities. Ensure club policies and service standards are consistently followed. Maintain the highest standards of professionalism, hospitality, cleanliness, and member service throughout the clubhouse. Member Experience & Relations Ensure every member and guest receives prompt, courteous, and exceptional service. Welcome members and guests while promoting a warm, friendly club atmosphere. Build lasting relationships with members through daily interaction. Visit tables regularly to ensure member satisfaction. Resolve complaints and service concerns promptly and professionally. Promote upcoming club events and encourage member participation. Assist in recruiting and retaining club members through exceptional hospitality and engagement. Dining Room & Bar Operations Oversee the daily operation of all dining and bar services. Supervise bartenders, servers, hosts, banquet staff, and support personnel. Coordinate communication between the kitchen, dining room, and bar to ensure efficient service. Ensure compliance with all alcohol service laws and club policies. Monitor cleanliness, organization, ambiance, and appearance throughout all front-of-house areas. Assist with service during busy meal periods and special events whenever necessary. Manage reservations, seating assignments, and wait lists. Ensure VIP members and special requests receive exceptional attention. Event Planning & Coordination Meet with members and prospective clients to plan weddings, banquets, golf tournaments, meetings, social events, and private parties. Prepare and distribute Banquet Event Orders (BEOs). Work closely with the Executive Chef, kitchen staff, and service team to ensure flawless event execution. Maintain the master club event calendar. Conduct post-event follow-up with members to ensure satisfaction. Develop creative events that increase member participation and club revenue. Track all event expenses and revenues. Coordinate billing for all special events. Recruit, interview, hire, onboard, and train front-of-house employees. Schedule servers, bartenders, banquet staff, and hosts. Monitor attendance, performance, and employee accountability. Provide ongoing coaching and performance evaluations. Develop employees through continuous training and leadership. Maintain appropriate staffing levels while controlling labor costs. Conduct weekly liquor inventory. Assist with beverage ordering and inventory control. Monitor front-of-house supplies and purchasing. Assist in budgeting and expense management. Control labor costs while maintaining exceptional service standards. Ensure opening and closing procedures are completed accurately. Assist in achieving food, beverage, labor, and profitability goals. Administrative Responsibilities Prepare event contracts, invoices, and banquet documentation. Maintain accurate event records and files. Respond promptly to member emails, phone calls, and inquiries. Prepare monthly reports for the Board of Directors including: Assist the General Manager with operational planning and reporting. Qualifications Bachelor's Degree in Hospitality Management, Business Administration, or related field preferred. Minimum of 3-5 years of country club, hospitality, restaurant, hotel, or event management experience. Strong leadership and supervisory experience. Excellent customer service and conflict resolution skills. Knowledge of food, beverage, banquet, and bar operations. Experience with budgeting, scheduling, inventory control, and labor management. Proficiency with Microsoft Office and event management software preferred. Professional appearance and demeanor. Ability to work evenings, weekends, holidays, tournaments, and special events. Leadership and team development Hospitality excellence Event planning and execution Fine dining and banquet service Communication and interpersonal skills Organization and multitasking Inventory management Problem-solving and decision-making Attention to detail Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 40 pounds. Ability to work both indoors and outdoors during club events. Ability to work in a fast-paced hospitality environment. Flexible schedule including evenings, weekends, and holidays. Performance Expectations The successful Front of House Manager/Assistant General Manager/Event Coordinator/Maître d' will: Deliver exceptional hospitality that exceeds member expectations. Lead a highly engaged and service-oriented front-of-house team. Execute tournaments, banquets, and special events with professionalism and attention to detail. Maintain excellent communication between the dining room, bar, kitchen, and management. Develop strong relationships with members while fostering membership growth and retention. Control labor, beverage costs, and front-of-house operating expenses. Ensure accurate event planning, billing, and reporting. Prepare monthly Board of Directors reports detailing event revenue, profitability, and upcoming events. Maintain the highest standards of integrity, professionalism, accountability, and hospitality. Support the General Manager in achieving the club's operational, financial, and membership goals while creating an exceptional club experience for every member and guest. #J-18808-Ljbffr