Patient Access Representative/Medical Assistant - Urgent Care

This job performs appointment scheduling and medical assistant functions within a clinic setting. Provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services. Education Required: High school diploma or equivalent Preferred: Completion of a Medical Assistant training program Work Experience Preferred: Related experience in a clinic or medical office setting Certifications Required: Basic Life Support (BLS) from the American Heart Association Preferred: Certification in Healthcare Access Manager (CHAM) Preferred: Certification in Healthcare Access Associate (CHAA) Preferred: Certification as a Medical Assistant (or other medical specialty-based certification) Knowledge Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard. Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Skills to effectively present information and respond to questions from patients and customers, with proficiency. Ability to work collaboratively with other departments. Ability to exercise sound judgment in handling/escalating difficult situations. Job Duties Provide excellent customer service to all patients, guests, and family members. Ensure all patient required forms are completed and other paperwork/documents are gathered and accurate. Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due. Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments. Prepare patient for exam, explaining any procedures before they are performed and answering the patients’ questions. Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information. Adapt behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required. Physical essential functions of this job include (but are not limited to) the following: frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties performed routinely require exposure to blood, body fluid and tissue. The incumbent works in a patient care area; works directly with patients and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases and hazardous medications or waste in the environment. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. #J-18808-Ljbffr