Senior Support Software Engineer

Senior Support Software Engineer

We are looking for a proactive Advanced Software Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to develop, integrate, deploy, and troubleshoot the software that runs our automation systems in production — coordinating across Engineering, DevOps, QA, and Operations to deliver stable, high-quality production environments.

The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers — bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.

Coordinate cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.

Contribute to supply chain automation improvements through software development, system integration, and deployment automation.

Support and enhance CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.

Troubleshoot complex technical issues across applications, integrations, infrastructure, databases, and distributed systems.

Develop automation, tools, runbooks, and repeatable processes that reduce manual effort and improve operational reliability.

Partner with internal and external stakeholders to ensure stable delivery, timely issue resolution, and successful customer outcomes.

Participate in weekend on-call support and travel approximately 10 –20% for deployment activities, site readiness, customer environments, and critical release events.

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.

Minimum of 5 years of software engineering experience with hands-on development, automation, integration, and production support responsibilities.

Required technical skills: Kubernetes, Linux, CI/CD, DevOps, deployment automation, scripting, APIs, databases, and system integration.

Experience in supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.

Core competencies: proactive ownership, technical problem solving, cross-team coordination, communication, documentation, and production urgency.

Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.