International Education Counselor - Latin America

International Education Counselor

Oral Roberts University is a Christian University located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered University, we develop whole leaders for the whole world through a unique Whole Person education. Students come to ORU not to "stay" in their faith but to GROW in faith and become the Spirit-empowered leaders they are called to be. Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU.

The International Education Counselor will manage recruitment efforts for recruiting international prospective students to ORU's on-campus programs. The International Education Counselor will perform all recruitment and enrollment counseling functions necessary for the University to successfully accomplish its international enrollment goals annually.

Responsibilities include:

• Performing recruitment and enrollment counselor functions for the international territory of Latin America (including Spain), developing intentional and engaged relationships with prospective international students and their families. Works to assist prospective students with all aspects of their application, admission file, scholarships and financial guarantee, and visa immigration process. Responds to all contacts received and initiates correspondence via e-mails, phone calls, text messages, online meetings, virtual events, social media, mailings, etc.
• Tracking the success of marketing and recruitment efforts toward international students and their families. Analyzing and categorizing interest levels of inquires received, rating the quality and validity of interest levels from various resources, determining what defines a potentially high-yielding, high-interest prospect versus one that is not.
• Utilizing Salesforce, ORU's CRM system, to track and record interactions with students. Using other systems as required to manage student progress toward enrollment.
• Contributing to the development of communication, marketing, and recruitment strategies in support of ORU's international goals.
• Representing ORU undergraduate on-campus programs to international markets as assigned. Maintaining a thorough knowledge of all ORU program options.
• Managing travel itinerary to include conferences, churches, schools, alumni gatherings, ministry events and other assemblies that would be advantageous for recruitment. Covering assignment for the purpose of networking with leaders of organizations, attending fairs, schools and ministries.
• Serving as a guest speaker, discussing a variety of higher education topics including but not limited to scholarships, aspects of studying in an undergraduate, graduate or online program and particular financial concerns.
• Coordinating all travel, lodging and paperwork requirements, including preparation and proper filing of the travel requisition, airfare requisition, vehicle requisition, flight itinerary and trip reports.
• Serving as a representative for undergraduate on-campus programs to international markets, as well as a knowledgeable connector for other University international programs; including but not limited to, graduate, online, non-credit, partnership, missions, study abroad, etc.
• Utilizing social media, Zoom, WhatsApp, etc. where appropriate to foster relationships with prospects during the recruitment cycle, keep students informed about needed steps to enroll and succeed at ORU, as well as other pertinent University policies, happenings, etc. Conducting off-hour social media interactions with international prospects as needed.
• Conducting research and personal development activities including attending seminars, and publication research to keep abreast of international education interests, market changes, new opportunities, etc.
• Hosting online webinars and meetings for international students to promote ORU enrollment steps and create connections as necessary.
• Other special projects and administrative duties as assigned by the AVP of International Student Relations or University administration.

Competencies include:

Knowledge & Experience:

• Bachelor's degree preferred.
• Minimum of two years of international missions, recruiting, or sales experience.
• Use and understanding of a customer relationship management (CRM) database to track and engage with international student leads.
• Experience working in a fast paced and highly collaborative environment.
• Experience in a selling environment with goals/targets is desirable.
• Must maintain a high level of confidentiality of information.
• Maintains compliance with the Family Educational Rights and Privacy Act (FERPA) policy and its procedures.

Skills & Abilities:

• Ability to fluently speak English and Spanish is required. Highly desirable to also speak fluently in other local dialects representative of international territory region.
• Computer experience should include MS Office and database or lead generation software.
• Must have excellent organizational, oral, and written communication skills. and customer service skills.
• Must have the ability to effectively deal with individuals from a variety of cultural backgrounds.

Equal Employment Opportunity:

Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.