Shift Lead

Job Description

Job Description

Location: Sunnyvale, CA
Position Type: Part-Time (approx. 22 hours per week or less)
Compensation: $24.00 per hour base plus tips (variable, up to $3-7 additional per hour)

About Safari Run Sunnyvale

Safari Run Sunnyvale is a premier children’s indoor play and party center dedicated to providing a fun, clean, and safe environment for kids and families. We host unforgettable birthday parties, open play sessions, and seasonal camps. We are looking for an organized, people-oriented, and reliable Weekend Shift Lead to help manage the team, ensure smooth operations, and make sure every family has an exceptional experience!

Schedule & Hours

• Friday: Up to 4 hours in the evenings.
• Saturday & Sunday: Up to 9 hours per day.

Key Responsibilities

1. Team Support

• Provide support to party hosts and front desk to ensure operations are running smoothly and on time.
• Step in to support floor operations and assist with shift coverage.
• Foster a positive, collaborative, and motivating work environment.

2. Facility Operations & Safety

• Ensure the facility, party rooms, and play structures remain clean, sanitized, and well-maintained.
• Conduct routine safety and equipment checks to ensure strict compliance with health, safety, and brand standards.
• Assist with basic register till management and daily cash reconciliation.

3. Guest Experience & Event Oversight

• Model and uphold outstanding customer service.
• Troubleshoot any issues with the POS system that may arise.
• Greet families and maintain a welcoming, helpful presence during peak party times and events.
• Address and de-escalate customer feedback or special requests promptly and professionally.
• Support the coordination and smooth execution of birthday parties and camps.
• Additional miscellaneous tasks as needed requested by management.

Qualifications

• Experience: 1–2+ years of lead, supervisory, or shift management experience in family entertainment, hospitality, retail, recreation, or customer service.
• People Skills: Natural leader with strong communication, interpersonal, and de-escalation skills who loves working with children.
• Reliability: Punctual, organized, proactive, and dependable with weekend flexibility.
• Physical Requirements: Ability to be active on your feet, move around the facility, and lift up to 30–40 lbs as needed.
• Certifications: CPR/First Aid certification (or willingness to obtain upon hire).

Safari Run Sunnyvale is a premier children’s indoor play and party center dedicated to providing a fun, clean, and safe environment for kids and families. We host unforgettable birthday parties, open play sessions, and seasonal camps.

Company Description

Safari Run Sunnyvale is a premier children’s indoor play and party center dedicated to providing a fun, clean, and safe environment for kids and families. We host unforgettable birthday parties, open play sessions, and seasonal camps.