Order to Cash Specialist

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Associate Analyst, Order to Cash As the Associate Analyst, Order to Cash at RXO, you will be responsible for the daily monitoring, cash and collection management of a dedicated portfolio of customers. You will focus on the improvement of the overall status of customer accounts by communicating with internal and external customers to increase cash flow and reduce risk by resolving root‑cause issues impacting customer payment. Day‑to‑Day Responsibilities Review assigned customer accounts, send statements to customers, establish collaborative communication. Resolve and manage outstanding invoices and delinquent accounts. Audit and analyze aging reports, track collection efforts and, when necessary, initiate outside collection approaches for unresolved delinquent accounts. Collect overdue account balances and payment discrepancies through research, communication and follow‑up with customers or sales teams. Research invoices for billing accuracy; audit and collaborate with internal business partners to correct disputed invoices. Determine root cause of disputes, report process deficiencies and recommend and execute needed improvements. Respond to customer inquiries in a timely manner; maintain departmental productivity goals. Maintain customer contacts in collections tool. Research, validate, and submit customer refunds, internal write‑off requests and cash application offset requests. Properly document all collection activity in the AR system. Qualifications Bachelor’s degree or equivalent related work or military experience (minimum). Preferred Experience 2 years of billing, commercial accounts receivable, or cash application experience. Advanced computer skills with an emphasis on Microsoft Office (Excel). Excellent organizational skills with the ability to multitask and prioritize work to meet company and departmental goals. Benefits Comprehensive medical, dental, and vision plans. 401(k) retirement plan with up to 5% company match. Pre‑tax accounts to help streamline eligible expenses. Company‑paid disability and life insurance. Employee Assistance Program (EAP). Career and Leadership Development Programs. Paid time off, company holidays, and volunteer days. Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. Equal Opportunity Employer We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. #J-18808-Ljbffr RXO