Security Analyst Tier 1 & 2

About Novawatch

Novawatch provides customize 24/7 managed detection and response (MDR) services from our state-of-the-art security operation center located in Scottsdale Arizona. Our team is composed of solution experts that will ensure you are protected from threats and intruders.

Position Summary

Monitor computer networks for security issues. Investigate security breaches and other cybersecurity incidents. Install security measures and operation software to protect systems and information infrastructure, including firewalls and data encryption programs.

Responsibilities

• Performs network security monitoring and incident response for large client organizations, coordinates with client IT departments to record and report incidents
• Maintains records of security monitoring and incident response activities, utilizing case management and ticketing technologies
• Monitors and analyzes Security Information and Event Management (SIEM) to identify security issues for remediation
• Knowledge of creating Security Information Event Management (SIEM) policy rulesets
• Recognizes potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information
• Consolidates and conducts comprehensive analysis of threat data obtained from classified, proprietary, and open-source resources to provide indication and warnings of impending attacks against unclassified and classified networks
• Interface with a variety of customers in a polite, positive, and professional manner
• Take responsibility for customer satisfaction and overall success of managed services
• Respond in a timely manner (within documented SLA) to support tickets
• Be available, ready, and able to promptly handle incoming support calls in support of our contractual customer SLAs
• Communicates alerts to organizations regarding intrusions and compromises to their network infrastructure, applications, and operating systems. Assists with implementation of counter- measures or mitigating controls
• Prepares briefings and reports of analysis methodology and results.
• Adhere to policies, procedures, and security practices
• Resolve problems independently and follow documented escalation procedures
• Recommends changes to Standard Operating Procedures and other similar documentation
• Generates end-of-shift reports for documentation and knowledge transfer to subsequent analysts

Requirements

• Ability to work as part of sales team to formulate account strategies
• Experience with building strong relationships throughout the sales cycle with our customer’s technical staff
• Ability to articulate product positioning and competitive differentiation to both business and technical users
• Experience with responding to functional and technical elements of RFIs/RFPs
• Ability to travel 5%
• Excellent verbal, written and presentation skills
• Developing customer-centric security solutions aligned with customer business objectives
• Developing and implementing work plans, migration plans, and conversion scripts needed to integrate proposed solutions
• Integrating security solutions in complex, mission-critical environments, and documenting solutions according to client and Novawatch standards
• Support security practice offerings in pre- and post-sales roles
• Serve as a Subject Matter Expert, providing knowledge and assistance in a wide range of security and compliance fields
• Maintain expected levels of personal productivity and resource utilization by documenting and presenting a sound product and working with management to support booked engagements

Job Information

• Full Time
• Compensation Range for this role is based on the national averages. The actual salary offer will be based on the experience and expertise of the successful candidate