Lead Cashier & Customer Experience Leader

Job Title: Full Time Cashier

Reports To:Store Manager and Assistant Manager

Pending FLSA Status: Non-Exempt

Travel: Occasional travel may be needed

Summary

Upholds the Core Values as set forth by Laskowski Ace Hardware. The primary responsibility for all positions is to Amaze Every Customer Every Time . The Head Cashier position is primarily responsible for the cashiers and for the receipt and disbursement of money for sales transactions for all Cashiers, assisting in daily operations at the register and que area of the store, and overseeing the training of all cashiers.

Essential Duties and

Responsibilities

(The essential duties and responsibilities may include the following. Other duties may be assigned.)

●Ensure each customer receives outstanding service.

●Leads by example

●Greet customers as they enter the store

●Troubleshoot point-of-sale problems

● Effectively train and direct the activities of cashiers assigned to the front end and set the standard for customer service

●Ensure that associates assigned to the front end consistently follow all policies and procedures including established safety procedures; communicate issues to management

●Perform cash pulls, and make change orders per established policies

●Daily ensure that merchandise displays in the front-end area of the store remain clean, organized and well-stocked

●Ensure housekeeping duties are performed daily (sweeping, cleaning windows, dusting, straightening merchandise, sanitizing work areas, decluttering bulletin board, etc)

●Ensures customer lines are managed; calling for backup cashiers to assist when lines exceed 3 or more customers

●Ensure returned merchandise is restocked to the correct product location on the sales floor daily and that all damaged and defective merchandise is properly labeled

● Answer incoming telephone calls following company’s guidelines, within 3 rings; professionally transfer the call to the correct person or department; immediately answer a call if it rings back; page over the PA system when necessary

●Tactfully and pleasantly work with customers

●Maintain awareness of all promotions and advertisements

● Perform register sales transactions quickly and accurately per established cash control procedures and customer service guidelines

●Perform other tasks as assigned from time to time by store management

●Solicit customers to open an Ace Rewards card or setup a B2B account, issue receipts, refunds, credits or change due to customers

● Act as lead cashier with training and reviewing the work of cashiers

●Possibly assist with the work schedule of cashiers

●Promote Ace Rewards and B2B to all customers, and maintain all related supplies

●Assist with online and curbside orders

●Conduct Cashiers meetings; provide training and development of new associates in the assigned department

●Order and maintain all register supplies (bags, receipt paper, forms, pens, staplers,etc)

●Advise management when associates violate company policies

●Possibly assist management in the interviewing of new cashiers

●Relay communication to associates from management and vice versa

●Assist Customers with complaints, unless they require a manager

●Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting

●Review and follow company policies and procedures

●Perform other assigned tasks as requested by management

●Provide motivation and leadership to associates in assigned department

●Always be patient and helpful under pressure with associates and customers

●Cooperate with others and work well as part of a retail team

●Provide and accept constructive suggestions and instructions

● Prioritize work to keep the department on task

●Maintain the queue including beverages and snack items

Required Knowledge,

Skills and Abilities

● Customer satisfaction-oriented

● Attention to detail

●Solid team player with excellent interpersonal skills with a strong willingness to learn

●Bilingual (Spanish) verbal and written communication skills a plus

● At least 18 years old

●Excellent problem-solving skills

●Knowledge of company systems and procedures

●Positive attitude

Pay & Perks

• 401(k) Benefits
• Ace Hardware Employee Perks
• In Store Discount
• Access to PerkSpot – an online discount service! Discounts for food, restaurants, cell services, electronics, entertainment, books, toys and more from well-known and local retailers
• Paid Time Off
• Health, Dental and Vision Benefits
• Employee Assistance Program
• Get your steps in daily

Work/Life Balance

• Shorter weekend and weekday hours compared to our competitors
• Family friendly environment
• Schedule posted two weeks in advance, so you can plan ahead

Learn, Develop, & Grow with us

• Strong training program that will empower each associate, all while growing their knowledge of the Hardware Industry!
• Lifelong skills in “Do It Yourself” projects for your home or your family’s home
• Educational Tuition & Development Reimbursement

Ace Hardware is an Equal Opportunity Employer. This

means that we consider all applicants for employment and employees eligible for

employment without regard to race, marital status or civil union status,

gender, age, color, religion, national origin, veteran status, mental or

physical disability, sexual orientation and/or any other characteristic

protected by law.

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.