Facilities Manager

Job Description Job Description Background: MD Restaurant Group ("MDRG") is a rapidly growing multi-unit, multi-state Culver's restaurant franchisee operating across Illinois and Ohio. As we expand from 14 locations to more than 20 locations over the next several years, we are seeking a hands-on, operationally focused Facilities Manager to lead and help scale our facilities, equipment, and property infrastructure across the organization. This role will serve as a key business partner responsible for maintaining safe, efficient, and well-maintained restaurant environments while supporting long-term growth initiatives. The ideal candidate will bring experience managing facilities operations, vendor relationships, preventative maintenance programs, capital projects, and multi-site property needs in a fast-paced environment. This position will play a critical role in maintaining brand standards, minimizing downtime, controlling repair and maintenance costs, and ensuring operational excellence across all locations. The successful candidate will be highly organized, responsive, and solutions-oriented, with the ability to prioritize competing demands, manage external vendors and contractors, and collaborate effectively with restaurant operations leadership. Experience in supporting multi-unit retail, restaurant, hospitality, or service-based environments is strongly preferred. This role reports to the Director of Operations (or COO). Works closely with Vice President of Operations, Area Managers, and store leaders. CORE RESPONSIBILITIES Maintenance & Repair Oversight * Ensure all facilities-related work orders across locations are completed timely within the expectations established with the vendor. * Oversee HVAC, refrigeration, kitchen equipment, plumbing, electrical, roofing, parking lots, building systems, landscaping and snow plowing * Reduce emergency repairs through structured preventative maintenance * Ensure rapid resolution of critical operational failures Vendor Management & Cost Control * Negotiate and manage national and local service contracts that meet Culver's Brand Standards * Establish approved vendor lists by trade for each location * Standardize pricing and service level expectations * Evaluate vendor performance and enforce accountability * Achieve measurable annual cost savings targets (8-12% goal) Preventative Maintenance Program * Develop and maintain preventative maintenance calendar * Implement CMMS or structured tracking system * Audit compliance quarterly * Track warranty coverage and manufacturer guidelines * Extend asset life and reduce capital replacement frequency Capital Planning & Asset Lifecycle Management * Build and maintain asset registry for all locations * Develop 3-year and 5-year CapEx forecast * Identify replacement timing for major equipment (HVAC, refrigeration, roofing, kitchen systems) * Support budgeting process annually New Store Openings & Renovations * Partner with construction team during new builds * Oversee facilities punch lists prior to opening * Standardize equipment specifications * Ensure vendor onboarding for new markets * Support remodel and refresh projects Compliance & Safety * Ensure fire suppression, hood systems, alarms, and life-safety systems are inspected and compliant * Maintain health department-related equipment standards * Coordinate required inspections * Reduce operational risk exposure Restaurant Support * Train GMs on basic troubleshooting and maintenance standards * Provide escalation support for high-priority repairs * Serve as the single point of contact for facilities issues * Free GMs to focus on sales, labor, and guest experience QUALIFICATIONS Required: * 5+ years multi-unit facilities or property management experience * Experience in restaurant, retail, or hospitality environments * Strong vendor relationship building background * Knowledge of HVAC, refrigeration, kitchen equipment systems * Budget management experience ($500k+ annual spend preferred) * Proficiency in CMMS or maintenance tracking systems * Ability to travel regularly between locations Preferred: * Experience supporting multi-site / multi-state locations * Construction or renovation project oversight * Experience supporting rapid growth organizations Equal Opportunity Employer E-verify Employer Job Type: Full-time Hours: M-F, Sat & Sun on emergency basis Work Location: Hybrid. 70-80% at Restaurant locations, 20-30% home/corp office. Direct Reports: None Reports To: COO