Overnight Auditor

Job Description

Job Description

Job Description - Below are the responsibilities, expectations, and requirements of this position

Position Title : Overnight Auditor

Reports To : Front Desk Manager/Operations Manager

Benefits

• $1000 BONUS PAID AFTER 6 MONTHS WORKED
• Competitive salary based on previous experience ranging from $20 to $25 per hour worked
• 3 weeks paid time off (PTO) available to be accrued per year
• 40 hours PTO available to rollover each year
• Health Insurance Benefits - partial coverage paid by hotel
• Dental Insurance Benefits - partial coverage paid by hotel
• Vision Insurance Benefits - partial coverage paid by hotel
• Life Insurance - coverage paid by hotel
• 401k plan with employer matching 100% up to 6% of personal contributions
• Paid holidays
• Parking available and provided at no cost to you
• Monthly MBTA pass paid by hotel

Responsibilities

• Check-in and check-out guests, keeping their information confidential
• Handle all reservation inquiries, cancellations, and amendments
• Ensure guest satisfaction and uphold the highest quality of guest service
• Ability to follow shift checklist and accurately record notes throughout your shift
• Run audit reports and journals from all credit cards and computer systems
• Reconcile all credit card systems with reports from the night audit pertaining to in-house guests? folios
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day?s operations
• Input revenue, expenses, and allowances to generate required daily reports and other reports outlined on the nightly audit checklist
• Review and verify all rate changes on in-house guests and correct discrepancies
• Reconcile all valet and daily charges, with valet company, and any other reporting required
• Accurately perform all cash handling and safety deposit box procedures
• Monitor lobby traffic and control the flow of non-guests entering the hotel when needed
• Review VIP reservations for incoming and in-house guests
• Prepare the lobby and breakfast for oncoming shift
• Must maintain a comprehensive knowledge of service standards, guest relations, and etiquette
• Must maintain a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations
• Must maintain a comprehensive knowledge of the English language to effectively communicate with guests and associates. Additional language ability preferred
• Must have excellent mathematical and computer skills
• roomMaster training preferred, but not required

Expectations

• Always conducts him\herself (acts and dresses) professionally; sets standards for all associates
• Ability to verbally communicate effectively with guests, vendors, and other associates
• Ability to assist with the preparation of statistical reports and presentations as needed
• Ability to accurately report information
• Ability to remain calm and alert, especially during emergencies or heavy hotel activity
• Ability to quickly resolve guest complications such as location changes or credit issues
• Ability to effectively field guest complaints and develop effective solutions and results 
• Projects and assignments are completed thoroughly, professionally, and with care
• Adjusts to high-pressure conditions and can adapt to change
• Assumes responsibility for personal growth and development
• Expresses ideas and conveys information clearly, effectively, and professionally
• Attend required meetings