Guest Room Attendant

Hilton Garden Inn Overland ParkGuest Room Attendant | Creating Clean, Comfortable Stays That Feel Like HomeAt Western States Lodging & Management, exceptional hospitality starts with a clean, comfortable, and welcoming guest room. As a Guest Room Attendant, you'll play an essential role in creating memorable guest experiences by ensuring every room is spotless, inviting, and ready for our guests to enjoy.This is a great opportunity for someone who takes pride in their work, has an eye for detail, enjoys being part of a team, and wants to make a meaningful difference in the guest experience.Compensation & BenefitsCompetitive Pay – $15–$17 hourly.401(k) with a dollar-for-dollar company match up to 4%Hotel discounts at select Western States Lodging & Management propertiesEligible full-time associates are entitled to the following:Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) optionsOptional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.Personal Time Off (PTO) and Vacation benefitsWhat You'll DoClean and prepare guest rooms according to Hilton brand standards and hotel cleanliness expectations.Make beds, replace linens, and ensure guest rooms are fresh, comfortable, and welcoming.Thoroughly clean and sanitize bathrooms, including showers, bathtubs, toilets, sinks, mirrors, and countertops.Dust furniture, vacuum carpets, mop floors, and clean all guest room surfaces.Replenish towels, toiletries, coffee supplies, and other guest room amenities.Inspect rooms for cleanliness, proper presentation, and overall guest readiness.Respond promptly and professionally to guest requests for additional towels, amenities, and housekeeping services.Report maintenance concerns, damaged items, and safety hazards to the appropriate department.Follow established procedures for handling lost and found items.Maintain organized, clean, and properly stocked housekeeping carts and storage areas.Properly handle cleaning chemicals and equipment while following established safety procedures.Complete assigned guest rooms and daily responsibilities efficiently while maintaining high standards of quality.Respect guest privacy and follow all hotel security and confidentiality procedures.Assist with cleaning public areas and other housekeeping responsibilities as needed.Work collaboratively with housekeeping, front desk, and maintenance teams to ensure rooms are ready for arriving guests.Demonstrate Western States Lodging & Management hospitality and service standards during every guest interaction.What Makes You SuccessfulHigh school diploma or equivalent preferred.0–1 year of experience in hotel housekeeping, professional cleaning, or a related field; previous experience is preferred but not required.Strong attention to detail and a commitment to maintaining exceptional cleanliness standards.Ability to work independently while contributing to a positive, team-oriented environment.Good time management and organizational skills.Ability to follow cleaning procedures, safety guidelines, and brand standards consistently.A positive attitude, strong work ethic, and pride in delivering quality work.Ability to communicate effectively and respectfully with guests, supervisors, and fellow associates.Willingness to assist teammates and adapt to changing daily priorities.Commitment to creating a comfortable, welcoming, and memorable experience for every guest.Availability to work weekends and holidays as business needs require.Physical RequirementsThis position requires frequent walking, standing, bending, stooping, kneeling, reaching, pushing, and pulling throughout the shift. Associates must be able to perform repetitive cleaning tasks, maneuver housekeeping carts, and use proper body mechanics and lifting techniques to occasionally lift and move items weighing up to 25 pounds. The position involves regular use of cleaning supplies and equipment. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.You Know You're Successful When…Guests walk into their rooms and immediately feel comfortable, welcomed, and cared for. Every room reflects the pride you take in your work, from freshly made beds to sparkling bathrooms and thoughtful finishing touches. You consistently meet cleanliness standards, complete your assignments efficiently, and communicate effectively with your team.Your attention to detail, dedication to quality, and willingness to help others contribute directly to positive guest experiences, strong cleanliness scores, and a hotel that guests look forward to returning to.Why Join Western States Lodging & Management?Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth.At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.Apply today and discover why thousands of associates have chosen Western States as the place to build a meaningful career.