Sr. Manager, Healthcare Transformation

ORGANIZATION OVERVIEW

Funded by philanthropists Gary and Mary West, West Health is a nonprofit and nonpartisan organization that includes the Gary and Mary West Health Institute and Gary and Mary West Foundation in San Diego, and the Gary and Mary West Health Policy Center in Washington, D.C. These organizations work together toward a shared mission: lowering the cost of healthcare to enable successful aging with access to high-quality, affordable health and support services that preserve and protect their dignity, quality of life and independence. For more information, westhealth.org and follow @westhealth

West Health’s focus is lowering healthcare costs, improving health outcomes, and enabling the creation of a system that is more transparent, competitive, affordable, person-centered, quality-driven, and sustainable. Specific focus areas include lowering national and consumer healthcare spending, promoting value-based care models, advancing integrated brain health, catalyzing patient-centered innovations, increasing price transparency, and limiting consumer exposure to high out-of-pocket costs.

POSITION SUMMARY
West Health is seeking a dynamic change agent with a deep understanding of operational transformation in healthcare. The ideal candidate will have deep leadership experience in ambulatory settings as well as expert knowledge of healthcare business operations, change management, and experience scaling innovative models within healthcare systems.

The Sr. Manager, Healthcare Transformation will work across the market ecosystem to identify emerging trends, technologies, and innovative practices that can enhance care delivery and drive efficiencies. This role will be responsible for operational transformation initiatives across ambulatory practices within a large healthcare system. In this role, you will lead high -profile collaborations with public and private sector partners, including large health systems to implement innovative programs at scale, while supporting the creation of new programs that will be tested, and if successful, universally adopted in a variety of health care settings.

The ideal candidate will have directly led healthcare operations and directly facilitated change management in an ambulatory setting. We are looking for someone who will thrive in a fast-paced, complex environment, where innovation and continuous improvement are essential.

GENERAL DUTIES AND RESPONSIBILITIES

• Lead and manage transformation across large ambulatory networks including care model redesign, operational efficiency improvements, KPI tracking, project management, and facilitating change management efforts such as communication planning, training, and sustainability.
• Healthcare Delivery Expertise- analyze and assess current care delivery models, conduct current-state and future-state process maps, plan, execute, and monitor transformation efforts.
• Develop, implement, and communicate the goals, priorities, and strategies of current and future partnered projects clearly to a variety of stakeholders. Must be skilled in relationship management with high profile collaborators, and able to clearly articulate vision, goals, and progress.
• Provide leadership for project teams both internally and externally to ensure that change is successfully managed using best practices, and a framework for change implementation.
• Create and implement best practices that provide solutions to obstacles that hinder change and the successful adoption of new policies, practices, and supportive technologies.
• Independently lead project meetings with high-stakes, executive-level collaborators and continually review processes to ensure consistency of progress and efficient information flow up and down multiple organizations.
• Facilitate strategic conversations, lead planning teams, and develop and execute plans for implementation and change processes.
• Manage projects’ budgets, deliverables, and timelines, and ensure goals and milestones are met.
• Analyze health care data to identify trends, disparities, and areas for improvement.
• Use knowledge of quality standards and metrics to assess impact, improve quality, and drive transformational practice change.
• Collaborate with health care providers, policymakers, and other stakeholders.
• Prepare detailed reports, presentations, and publications to share research findings to diverse stakeholder groups (including health systems, public and private healthcare payors, academic and other nonprofit audiences, West Health executive leadership, and Board of Directors, etc.)
• Remain informed and current on issues related to brain health and primary care, including best practices, trends, technology applications, research studies, workforce, changes in public policy, and overall lessons learned.

• Convene strategic partners to generate new ideas and program opportunities related to brain health, including funders, policy makers, and key stakeholders.
• Contribute to, and participate in, internal groups and teams to promote learning and collaboration in efforts to execute on the brain health strategy.
• Identify and articulate critical assumptions, risks, and opportunities.
• Conduct research and analysis to gain insights into expectations, needs, motivation, and best practices of key stakeholders.
• Maintain the highest standards of professional integrity and confidentiality.
• Work collaboratively or independently on other initiatives or special projects as assigned by the Sr. Director, Clinical Research & Telehealth.
• Commitment to West Health’s values and mission.
• This role requires a regular in-office presence from Tuesday through Thursday to support collaboration and business needs during core hours of 9 AM to 5 PM. Mondays and Fridays may be worked remotely, provided availability aligns with standard working hours. The primary focus is on fulfilling responsibilities, delivering results, and collaborating effectively with others.

QUALIFICATIONS AND EDUCATION

• Graduate degree in healthcare administration, public health, organizational leadership, or other related discipline.
• At least 7 years of relevant health care experience in a leadership role creating and implementing local and enterprise-wide changes to process, practice, policy, or a combination of organizational behaviors. Prior experience leading hospital or ambulatory operations required.
• Must have deep knowledge of health care system operations. Must be able to utilize this knowledge to drive scalable transformation to a national market. Experience in the design and delivery of organization development services, theories of change, and implementation science, a plus.
• Must be able to quickly create compelling narratives that communicate complex health care needs and opportunities for innovation and improvements. Must be able to create and disseminate thought leadership through white papers, blog posts, reports, and case studies.
• Must have experience presenting to senior health care leaders and other executive level stakeholders.
• Strong verbal and written communication skills with the ability to lead and influence others, internally and externally, without direct authority or formalized structure.
• Skilled at organizing, prioritizing, and managing large amounts of information relevant to the work, while concurrently managing shifting external and internal expectations.
• Highly self-motivated individual with high energy, positive and professional approach, a “can-do” attitude, and attention to detail.
• Direct experience with large quality measurement and quality improvement initiatives, a plus. 
• Resourceful and able to work independently with minimal direction and work within a team environment.
• Exceptional organizational and time management skills; able to meet short deadlines.
• Excellent problem-solving skills.
• Computer literacy required, including Microsoft Office, Excel, and Outlook and project management software.

COMPENSATION AND BENEFITS

• The estimated salary range for this position is $165,000 - $185,000
  We gladly offer:    
  • Up to 10% Annual Performance Bonus – rewarding your hard work and success.
  • Hybrid Work Schedule - offering flexibility to balance your work and personal life.
  • Comprehensive Benefits Package – including Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life Insurance, and a Flexible Spending Account to support your health and well-being.
  • 100% Premium Coverage for Employee Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance , plus 70% coverage for dependents for medical, dental and vision – ensuring both you and your family are well cared for.
  • Generous 5% Retirement Plan Match – helping you build a secure financial future.
  • Professional Development Reimbursements – investing in your growth and career advancement.
  • 15 Days of Paid Time Off plus 16 Paid Holidays – promoting a healthy work-life balance and time to recharge

West Health Institute is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, color, religion, national origin, sexual orientation, gender, marital status, age, disability, or veteran's status.