Assistant General Manager

POSITION: Assistant General Manager

OVERVIEW:


The Kannapolis Cannon Ballers are the Single-A affiliate of the Chicago White Sox and member of Minor League Baseball. Since relocating to the award-winning Atrium Health Ballpark in downtown Kannapolis, the team has experienced exponential growth within the community and baseball industry. The organization has assembled a Front Office that is driven to succeed and further establish the Cannon Ballers as a model franchise within Minor League Baseball.

The Cannon Ballers are seeking a hard-working, creative, and results-driven leader who is passionate about building relationships and creating exceptional fan experiences. The Assistant General Manager will play a critical role in the success of the franchise by driving corporate partnerships, ticket sales, and long-term customer relationships while providing leadership across multiple departments. The ideal candidate is a proactive sales professional with a proven ability to generate revenue, lead teams, and foster a culture of engagement, accountability, and excellence. Candidates should naturally embody the organization's core values of imagination, enthusiasm, and self-confidence.

JOB TYPE:


Full-Time Salary + Commission & Bonus Potential / Competitive Benefits Package (Medical/Dental/Vision Coverage)

PRIMARY DUTIES:

• Act as a leader, manager and mentor to all staff while embracing a culture where people perform and enjoy their workplace.
• Prospect, pitch, negotiate and close new national, regional, and local partnership opportunities.
• Acquire new partners by selling fully-integrated and customized sponsorships based on the specific and unique business challenges for each client.
• Direct oversight of the sales department, including business development, season ticket sales, group sales, and ticket operations.
• Management of the ticket sales team through training, mentoring, and measurable performance objectives.
• Monitor, manage, and evaluate staff performance on an ongoing basis; establish and communicate clear revenue and training goals, follow up with appropriate feedback and direction for development.
• Oversee ticket sales through outbound, inbound, and renewal sales, including tracking and monitoring calls for productivity and effectiveness.
• Track and report daily, weekly, and monthly sales figures.
• Make recommendations on strategies for improved awareness and overall group ticket sales.
• Ensure a high level of service is delivered to established season ticket holders and prospective new customers by establishing professional standards within the department.
• Work strategically with Marketing & Communications to develop cost-effective promotions and platforms to generate new sales leads and ticket sales.
• Research and understand prospective partner business objectives and align assets and customer insights to objectives.
• Identify new revenue streams as it relates to offseason and non-baseball events.
• Manage all operations of the team with assistance from senior leadership; providing continual direction and oversight for all business and administrative affairs as it functions in the community.
• Ensure the overall coordination and management of game day staff.
• Manage customer concerns, expectations, and issues as they arise.
• Develop strategies that focus on employee retention and recognition.
• Aid in the development and management of the team's operating budget.
• Coordinate team travel and baseball related logistics, including player housing, hotels, and bus transportation.
• Responsible for working in tandem with food and beverage management to ensure a premier customer experience.

*Outline of Responsibilities could fluctuate and change at any course of time*

QUALIFICATIONS:

• Candidate must have a minimum of 3-4 years of experience as a strong Sales Director, Assistant General Manager, or General Manager.
• The ideal candidate must have a drive for aggressively growing revenue while focusing on managing, training, and leading sales staff.
• A proven track record of personal sales of sponsorships and tickets is a requirement.
• Superior communication, organization, and time management skills.
• The ability to work long hours, including weekends and holidays is a necessity.
• Recruiting and hiring experience.
• Familiarity with computerized ticketing systems and operational systems that run a ballpark.
• Exceptional customer service skills and the willingness to always Have a Blast.

Temerity Baseball is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Temerity Baseball operates in North Carolina which is an employment at will state.