Digital Stylist

NY - BNY

Brooklyn Navy Yard 141 Flushing Avenue Building 77, 14th Floor Brooklyn, NY 11205, USA The Digital Stylist will ensure product satisfaction and identify sales opportunities for current and potential clients. The successful candidate will be able to provide a consistent level of exceptional customer service. Base Pay Range The base pay range for this position is $20.00 - $25.00 hourly. Base pay offered may vary depending on skills, experience, and location. Responsibilities Respond promptly to high volume calls, live chats, and email inquiries in a timely fashion Actively maintain and exceed monthly sales goals and KPIs Leverage clienteling tools to acquire new customers, elevate product recommendations, and offer a branded experience Maintain product knowledge to upsell the collection and make recommendations in phone consultations After-sale follow up correspondence – order confirmations, thank you notes and follow up Troubleshoot and problem solve issues in a positive manner Drive profitable sales during promotional dates (Book drops, Holiday Promotions and End of Season Sales) Possess an intimate knowledge of the product line each season Maintain and grow individual client book Process requests, handle escalated client complaints, and resolve issues Monitor, track and follow up on all special orders. Responsible for knowledge of catalog format, understanding of garments, and creating training materials Maintain existing orders (order entry, including shipping upgrades, order adjustments, shipping/billing information changes, returns and exchanges, delivery status updates, requests for tracking information and cancellations) Follow-up with customers regarding order issues (i.e. declined credit card transaction or out of stock items) Skills Strong customer service and communication (verbal & writing) skills required Team player and be able to multi-task in a fast‑paced environment with a strong sense of urgency Knowledge and use of digital selling through emails, pictures, and brand books Must be self‑motivated and detail/results oriented Must have personal style and a passion for fashion Be sociable, friendly with an engaging personality Organization, punctuality, and excellent follow‑up skills Proactive thinker with the ability to troubleshoot and problem solve issues in a positive manner Proficiency in Microsoft Office applications and Internet savvy Knowledge of Blue Cherry, Web PDM, Zendesk and Magento Enterprise system a plus Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Recruiting - L148 Template