IT Support Engineer Dublin, OH

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Salary Range
$70000.00 - $80000.00 Salary
Position Type
Full Time
Category
Information Technology

Description
What you Will do:

We are seeking an IT Support Engineer to join our team IN Ashburn Virginia. This role is primarily focused on Level 1 support and it is an excellent opportunity for a smart motivated early-career IT professional who wants to build real hands-on experience across a modern Microsoft environment. Candidates with Level 2 experience are also very welcome and there is plenty of scope to take ownership of escalations and more advanced systems work. That said a sharp Level 1 engineer with the right attitude and a willingness to learn is exactly who we are looking for.

The role supports a diverse technology environment primarily focused on Windows devices Microsoft 365 services and mobile device management. The scope of work includes providing remote support from the office to employees working at client sites or other company locations. Periodic travel between company sites may be required; some weeks may involve multiple visits while other periods may have no travel at all. A driving license is considered a plus to facilitate this. This is a full-time on-site role with no remote or hybrid work options available.

Responsibilities will include:

Act as the first point of contact for IT support requests (on-site email ticketing system).
Troubleshoot hardware and software issues on Windows desktops/laptops with limited MacBook support.
Provide support for Microsoft 365 applications (Outlook Teams SharePoint OneDrive).
Manage user accounts and access via Microsoft Entra (Azure AD).
Support mobile devices with a focus on iPhones.
Troubleshoot connectivity issues (WiFi VPN).
Assist with onboarding and offboarding processes (device setups account provisioning).
Document support cases resolutions and maintain accurate records.
Provide remote IT support for employees working on client premises or in remote offices.

Room to Grow (Level 2)

Depending on your experience or as you develop in the role you may also take on:

Escalated more complex technical issues from Level 1.
Advanced troubleshooting for Windows desktops and occasional MacBook support.
Windows Server administration and maintenance.
Linux servers (Ubuntu): support and basic administration.
Network infrastructure: VPNs switches and firewall support (basic).
Administration of Microsoft Entra (Azure AD) and Microsoft 365 services.
Microsoft Intune for Windows and Android device management.
Samsung Knox and Google Workspace for Android device management.
Support for security tools (endpoint protection encryption MFA).
Automation of tasks using PowerShell or Bash scripting.
Creating and maintaining technical documentation and internal best practices.
Mentoring and guidance for Level 1 staff (for experienced hires).

Required Experience:

IC