Field Manager, Inbound Routing & Vendor Performance

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! Location: 850 76th Street S.W. - Byron Center, Michigan 49315 Position Summary: Supports distribution center receiving operations by promoting inbound safety and quality compliance (routing guidelines and vendor performance), providing process training, assisting with audits and issue resolution, and collaborating with internal teams and vendors to improve inbound efficiency. Here’s what you’ll do:

• Supervise implementation and follow through of ISQL procedures in reporting facilities. This includes phone calls, emails, updating the virtual training, and extensive travel completed and identified through analysis of IQL reporting.
• Conduct training classes for all receivers, clerks and supervisors in all facilities. Schedule and conduct ongoing training. This includes development and ongoing refinement of the training guide, and the learning warehouse materials.
• Interface with the vendor community via facility audits, conference calls, and emails to improve the quality of loads into SpartanNash/C&S Facilities. Development of vendor process improvement plans.
• Analyze reports in Oracle and take corrective action within reporting facilities.
• Write reports for distribution to facility management and key personnel within SpartanNash/C&S. These include a weekly recap spreadsheet, vendor and facility scorecards.
• Interface with internal teams (facilities, buyers, merchandisers, et al) to improve processes and information within SpartanNash/C&S and promote problem and issue resolution ( OTIF, Reclaim, Trade Relations ).
• Identify issues in the supply chain and provide solutions to the team for discussion.

Here's what you’ll need:

• College preferred but High School diploma with relevant work experience acceptable.
• 5 years of wholesale or retail experience in warehouse/distribution center operational areas.
• The following skills: conflict resolution, influencing, negotiating, and training.
• Ability to work overnight receiving hours and travel as needed.
• Excel, Word, Power Point, Access, Power BI, and Hyperion.

Physical Requirements: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment. As part of our People First culture, SpartanNash is proud to offer [a robust and competitive Total Rewards benefits package]( SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans. We are not able to sponsor work visas for this position.