Communications Supervisor -Lawrence/Merrimack Valley (Part Time)

divh2Communications Supervisor / Dispatcher/h2pThe Communications Supervisor / Dispatcher serves as a critical operational leader and telecommunicator within the EMS Communications Center, supporting both 9-1-1 emergency response and interfacility transport (IFT) operations. This role functions as both a supervisor and active dispatcher, ensuring efficient system performance, real-time decision-making, and effective coordination of ambulance resources./ppKey Responsibilities/pulliProvide real-time supervision of communications center operations during assigned shifts/liliAnswer and process emergency (911) and non-emergency (IFT) calls/liliDispatch ALS, BLS, and wheelchair transport resources/liliUtilize Zoll RescueNet CAD or similar systems/liliMaintain system status awareness and hospital coordination/liliSupport dispatch staff during escalated incidents/liliEnsure accurate, real-time documentation/liliPerform active dispatch duties as needed/liliSupport training and quality improvement initiatives/liliComply with all company policies and maintain attendance/li/ulpEducation/pulliHigh school diploma or GED equivalent./li/ulpLicensure, Certification, Registration/pulliEMD Certification/liliCPR Certification/lili911 Certification/liliTelecommunicator Certification/li/ulpExperience/pulli2-3 years EMS Dispatch or Public Safety Communications experience/liliSupervisory or lead experience preferred./liliExperience with CAD systems required/liliStrong proficiency with computer systems required, including web-based applications and some Microsoft Office applications preferred./li/ulpKnowledge, Skills and Abilities/pulliExcellent verbal communication skills both verbally and in writing; ability to understand and carry out verbal and written instructions./liliAdvanced computer proficiency/liliAbility to exercise sound judgment and decision making./liliLeadership and team support ability/liliKnowledge of medical terminology preferred, not required./liliAbility to work in fast-paced environment and multi-task/liliAbility to work well independently and within a team setting/li/ulpRequirements/pulliAvailability for all shifts including Day, Evening, Overnight, Weekends and Holidays./liliAbility to function in a dual supervisory / dispatch role/liliAbility to meet the essential duties and physical, mental and sensory requirements of the position at all times./liliComply with UDS drug screening at any and all times/liliSatisfactory background check and MA CORI (Criminal Offender Record Information), verification required annually./li/ulpPhysical, Mental and Sensory Requirements/pulliPrimarily sedentary work within an office, computer workstation environment. Fine finger dexterity, repetitive wrist motion regarding computers and dispatch terminal work for prolonged periods of time. Light tasks may require 10-25lbs for lifting, carrying, push-pull. Ability to work in environment with constant phone/radio calls, interruptions, urgent emergency situations. Environment is fast paced, high stress communication center or PSAP. Requires nights, weekends and holidays./li/ulpBenefits/pulliStarting rates commensurate with Certification/liliCompetitive benefits package for eligible full-time positions including:/liulliPaid time off/liliHealth Insurance/liliDental insurance/lili401(k) Plan/liliOpportunities for advancement/li/ul/ul/div