Operations Technician II

Job Description Job Title : Operations Technician II Position Description : Protingent Staffing has an exciting contract Operations Technician II with our client located in Charlotte , NC. Job Description: As an Operations Technician in the Broadband NOC you will be responsible for monitoring and maintaining the Broadband network. This role evaluates, opens/closes trouble tickets and works the repair of network equipment/facilities with field operations, tech support and other work groups. Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration. Knowledge of Broadband / DSLAM network topology. Some basic knowledge of Ethernet router / switch equipment is a plus. Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively. Basic understanding of telecom, network topology and repair procedures. Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment. Communicates effectively with peers, our client's other centers, off-net providers and customers. Job Responsibilities: Maintain excellent acknowledgement and response time to alarms and customer calls Provide quality documentation of network failures and maintenance activity. Establish factual data to allow management and vendors to understand the problem and prevent recurrence. Analyze, diagnose, sectionalize, isolate, and resolve trouble situations Manage and correlate multiple trouble reports. Communicate with internal customers and others in a repair situation. Provide Tier I support in platforms supported Interact with all Tier repair teams. Initiate internal/external escalations, as necessary. Provide follow up and closure of assigned trouble tickets Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays. Job Qualifications: Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations Basic understanding of Ethernet router / switch and ATM network equipment is a plus Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite. Nice To Have: Industry certifications (Business Management or Technical Certification) Awards for operational or customer service excellence Experience working as a technical support analyst/specialist Experience working in a Network Operations Center. Job Details: Job Type: Contract Pay Range: $20 - $28 an hour. Location: Charlotte, NC (Onsite). Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan. About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation - from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies . We're passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future. Meet Your Recruiter Akshay Sitaram