Manager of Case Management

Introduction

We are seeking a(an) Manager of Case Management with Chippenham Hospital to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us!

Benefits

Chippenham Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

The Manager of Case Management is responsible for supporting the Director of Case Management in managing the Case Management operations. This includes providing leadership for planning, management, implementation, integration and coordination of Case Management in support of facility goals dedicated to excellence, effective leadership, and financial stability. Supporting the delivery of the high quality, cost effective patient care through activities based on facility strategic goals and objectives.
Job Summary and Qualifications

ESSENTIAL FUNCTIONS:

• Under the guidance of the Director, the Manager is to assist in the planning and coordination of Case Management activities, operational efficiency and effectiveness as well as major impacts on all other hospital areas.
• Assist the Director in providing direction to the staff of the Case Management team and assists in reviewing and evaluating performance of the department staff. Involved in counseling and appropriate disciplinary actions of staff members as requested.
• Assist department staff in meeting and adhering to all applicable federal, state, JCAHO, and local regulatory agency requirements and assist in the success of the department and facilities in any regulatory survey.
• Makes decisions in absence of the director to maintain acceptable operations based on strategic goals and policies. Displays ingenuity and foresight in determining the most appropriate solution in the absence of established guidelines.
• Confers with other department leaders when necessary to resolve procedural difficulties, clarifying department responsibilities, objectives and resolving identified problems.
• Adheres to hospital/departmental attendance policy, work hours and maintenance of personal appearance as stated in facility policy.
• Makes suggestions on development of new system processes as needed to support new regulations, software installation, changing environment, and needs of team.
• Works with the Case Management Director to monitor staff caseload, reorganizing department as needed to support patient population on each unit.
• Approves staffing schedule ensuring appropriate coverage to support patient case management needs.
• Monitors daily reports of observation patients. Understands financial implications of Length of Stay requirements for organization and serves to improve efficiency while ensuring safe, appropriate discharge planning throughout the organization.
• Collaboratively works with the Case Management team and effectively engages employees, maintains positive teamwork relationships, and strives to improve employee engagement.
• Develops, coordinates and monitors strategies for obtaining, organizing and allocating resources required for care transitions.
• Assists team members in problem-solving complex patient situations.
• Establishes collaborative practice with nursing personnel, physicians, and health care professionals regarding the plan of care and identifies variance in plan implementation.
• Identifies necessary resources or eliminates unnecessary resources needed to achieve quality patient outcomes as well as advocates for patients facing barriers to resources. This includes identifying alternative options if needed resources are not accessible.
• Manages referrals for post-acute services based on Federal and State regulations, client eligibility for service, the patient's home care needs and the ability of the agency to safely provide the needed services.
• Collaborates with healthcare team, develops treatment goals and plans interventions that assist the patient and family to resolve social and psychosocial concerns that may arise as a result of illness, engagement in high risk social behaviors, limited finances, and lack of family support and/or physical disabilities.
• Collaborates with post-acute discharge providers in the development of transition plans. Obtains physician involvement and agreement with plan. Advocates for patient choice.
• Provides leadership for multidisciplinary team efforts during interdisciplinary rounds (IDR's).
• Works collaboratively with peers to achieve department goals and daily work as evidenced by appropriate and timely communication which is respectful and clear. Sensitive to workload of team, shares responsibilities, fills in and offers help.
• Serves as a preceptor for new hires, facilitates education and growth within the staff, and actively participates in coaching and evaluation of assigned team members.
• Actively participates in conferences, committees and task forces as directed.
• Demonstrates understanding of and adherence to HCA's Code of Conduct.
• Demonstrates behaviors that show understanding of HCA Mission and Values and CJW's Cultural Beliefs.
• Accepts other assignments and duties as assigned.

What qualifications you will need:

• BSN or on track for obtaining BSN within 2 years of hire date OR an MSW
• If RN: Current VA RN license required or appropriate compact licensure.
• 3-5 years Case Management experience preferred
• ACM or CCM Certification preferred

Chippenham Hospital has provided quality healthcare services since 1972, giving patient's access to highly-trained physicians and advanced technology. With more than 50 years of pioneering healthcare, our 460+ bed hospital is one of the region's leading acute care facilities located on the Southside of Richmond. We are the region's first choice for orthopedics, joint care, behavioral health and cardiovascular care. The Joint Commission awarded Chippenham Hospital the Gold Seal of Approval and named us a Top Performer on Key Quality Measures for advanced primary stroke, heart attack, heart failure, pneumonia, perinatal care, hip and knee replacement and surgical care. We are also a Level I Burn Center and Level I Trauma Center.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Join our family of over 180 hospitals and about 2,000 sites of care to drive excellence and raise the bar for our over 35 million annual patient encounters.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.