Terminal Operations Duty Manager

Charlotte County Airport Authority (CCAA) is currently accepting applications for the full-time exempt position of Terminal Operations Duty Manager at Punta Gorda Airport (PGD). Come join our team and enjoy a great work culture and excellent benefits package including $0 cost to employee Medical Dental and Vision plans cost-free employee health centers over 16% combined employer contribution to pension and/or investment plans accrued paid time off longevity bonuses and more!

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel classified in this job title.

Under the direction of the Terminal Operations Manager the Duty Manager supports the daily operation of the airport terminal parking facilities and ground transportation programs. This position helps ensure safe secure efficient and customer-focused airport operations through coordination with airlines tenants regulatory agencies service providers and Airport Authority departments. The position collaborates with airport stakeholders including airlines TSA concessionaires and service providers to enhance passenger experience implement service improvement initiatives and support the achievement of organizational goals through industry best practices and operational excellence.

DUTIES AND RESPONSIBILITIES

Leadership and Customer Experience

• Provides day-to-day leadership to promote accountability high performance and exceptional customer service while assisting with staff oversight facility operations regulatory compliance customer service initiatives and emergency response activities.
• Assists Terminal Manager with Personnel Management and Staff Development.

Terminal and Operational Management

• Assist in overseeing daily terminal operations to ensure efficient and effective customer service delivery.
• Conducts routine inspections of terminal facilities concession areas passenger amenities information displays signage and public areas; identifies deficiencies and coordinates corrective actions as needed.
• Ensures Terminal Operations and Custodial staffing levels are aligned with daily airline operating schedules and passenger activity.
• Maintains accurate and up-to-date information on the Flight Information Display System (FIDS).
• Coordinates with airport stakeholders to resolve terminal parking and passenger service issues in a timely and effective manner.
• Assists Terminal Manager with administrative and special projects.
• Assists Terminal Manager with Regulatory Compliance Safety and Security requirements.

Facilities and Asset Coordination

• Coordinates with Facilities Terminal Operations and Custodial staff to maintain the cleanliness appearance and functionality of terminal rental car and parking facilities.
• Coordinates with appropriate Airport Authority departments on terminal-related projects including construction maintenance renovations relocations and signage improvements.
• Assists in identifying operational improvements and facility enhancement opportunities that support airport objectives and customer satisfaction.

Ground Transportation and Parking Operations

• Plans organizes and manages airport ground transportation services including shuttle operations taxi services transportation network companies and other commercial vehicle activities.
• Serves as a liaison with rental car companies and ground transportation providers to ensure efficient operations and effective communication.
• Coordinates with Terminal Operations and Parking personnel to maintain efficient parking operations including gate systems customer service functions and revenue monitoring.
• Addresses parking-related customer concerns and assists in implementing operational improvements.

MINIMUM JOB REQUIREMENTS

• Associates degree in aviation business administration or related field ( or an equivalent combination of related education and experience).
• A minimum of 5 years experience in the Aviation industry directly related to the duties and responsibilities specified.
• A minimum of 5 years experience in Customer Service and/or similar certification related to Customer Service.
• Valid Florida Drivers License.

KNOWLEDGE SKILLS AND ABILITIES

• Knowledge of general and commercial aviation operations and airport procedures.
• Strong problem-solving and decision-making skills.
• Commitment to providing excellent customer service.
• Effective verbal and written communication skills.
• Ability to interpret and enforce regulations policies and procedures.
• Proficiency with aviation communication systems and radio equipment.
• Working knowledge of Microsoft Office applications and related software.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

WORKING CONDITIONS AND PHYSICAL EFFORT

• Ability to work evenings weekends holidays and emergency response situations as operational needs require.
• Ability to work in both office and field environments including terminal parking and airside operational areas.
• May be required to respond to airport emergencies and operational disruptions outside normal working hours.
• Ability to lift 50 pounds and walk for most of the day.

Equal Opportunity Employment

The Charlotte County Airport Authority (CCAA) is an equal opportunity employer. We do not discriminate based on race color national origin sex (including pregnancy gender identity and sexual orientation) religion veteran status age disability or genetic information.

The Charlotte County Airport Authority is a Veterans Preference employer; eligible veterans are encouraged to apply in accordance with Florida law (Section 295 Florida Statutes). CCAA is also proud to be a Tobacco-Free/Drug-Free Workplace.

Reasonable Accommodation Statement

The Charlotte County Airport Authority (CCAA) is committed to providing reasonable accommodations to individuals with disabilities during the application interview and employment processes in compliance with federal and state laws.

If you require a reasonable accommodation to participate in any part of the employment process including the application or interview or to perform essential job functions please contact Human Resources at .

Required Experience:

Manager