General Manager

General Manager Of Business Operations

The General Manager of Business Operations is responsible for leading a large, multi-state security services operation serving approximately 100 clients across multiple metropolitan markets and industries. This role holds broad accountability for operational performance, financial results, client satisfaction, business development, and leadership effectiveness across a complex and growing business.

This is a senior leadership role for a decisive, commercially minded operator who can lead at scale, drive growth, and ensure disciplined execution across diverse client environments. The General Manager sets direction, makes high-impact decisions, builds strong client partnerships, expands business opportunities, and leads teams to deliver consistent service and financial performance in a fast-moving environment.

Responsibilities

Essential Functions:

• Lead a large, multi-state operation delivering security services to approximately 100 clients across multiple metro areas and industries.
• Own operational execution, service quality, financial performance, and client outcomes across the business.
• Drive revenue growth through business development, client expansion, cross-selling, renewals, and identification of new market opportunities.
• Build and maintain strong executive-level client relationships that support retention, growth, and long-term partnership.
• Serve as the senior leader for escalated client issues, service failures, and critical incidents, making timely decisions to protect relationships and operational continuity.
• Direct multiple operations teams and leaders, establishing clear expectations, accountability, and performance standards across regions and sites.
• Lead, coach, and develop Operations Managers, Program Managers, and site leadership to improve execution, leadership capability, and business results.
• Own and manage P&L performance, including labor management, expense control, forecasting, pricing discipline, and margin improvement.
• Analyze operational and financial data to identify trends, risks, growth opportunities, and performance gaps, then take decisive corrective action.
• Ensure consistent execution of company policies, service standards, operating procedures, and contractual obligations across all assigned business.
• Oversee compliance with licensing requirements, client expectations, safety standards, and company risk management practices.
• Partner with Sales, Finance, Human Resources, Talent Acquisition, Training, and Compliance to support operational excellence, workforce stability, and business growth.
• Lead operational planning and execution for new client launches, service expansions, market growth, and strategic initiatives.
• Promote a culture of accountability, urgency, professionalism, responsiveness, and continuous improvement across the operation.
• Perform other job-related duties as assigned.

What success looks like:

• You take ownership of a large, complex business and drive results across markets, clients, and teams.
• You make confident decisions, move quickly, and maintain control in a dynamic, high-accountability environment.
• You build credibility with clients by solving problems, communicating directly, and delivering on commitments.
• You identify and pursue growth opportunities while protecting service quality and operational discipline.
• You lead leaders effectively and create strong alignment, accountability, and execution across a broad operation.
• You balance speed and commercial agility with structure, compliance, and financial rigor.

Qualifications

Qualifications and Skill Requirements:

• Bachelor's degree in Business, Criminal Justice, Security Management, or a related field preferred; equivalent experience may be considered.
• 7–10 years of progressive leadership experience in security operations, facilities management, business services, or other complex service-based operations.
• Demonstrated success leading large-scale, multi-site or multi-state operations with full responsibility for operational and financial performance.
• Proven experience managing a broad client base across multiple industries, markets, or regions.
• Strong business development capability, including experience growing existing accounts, strengthening client partnerships, and identifying new business opportunities.
• Strong financial acumen, including budgeting, forecasting, labor management, pricing considerations, and P&L ownership.
• Proven ability to lead through complexity, influence across functions, and drive measurable performance improvement.
• Strong judgment, problem-solving ability, and comfort making decisions in fast-paced, high-pressure environments.
• Excellent written and verbal communication skills, with the ability to engage frontline teams, senior clients, and executive stakeholders.
• Proficiency with business systems, reporting tools, and data-driven decision-making.

Employment Verification For applicable roles, previous employment must be verified through our background vendor. If any employment cannot be confirmed, candidates may be required to provide proof of employment (such as a pay stubs or W-2s).

Physical Demands & Work Environment

Work hours will vary depending on assignments, client schedules, project deadlines, and the needs of the company. Workweeks may exceed 40 hours and may involve any of the 7 days of the week, depending on the needs of the business. The work environment may be fast-paced and stressful or may also be quiet and slow-paced. All environments and pace of work will require alertness and ability to perform under pressure.

While performing the duties of this job, the employee must be able to sit, stand, and walk for variable amounts of time throughout an assigned shift; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally stoop, kneel, or crouch. The employee must occasionally lift and/or move objects 25 pounds or more. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequently engages in mental concentration, analysis, and formulation.

About Tarian

Tarian stands out as North America's foremost expert and trusted security partner, a distinction attributed not only to the solutions and services we provide but also as a testament to the incredible individuals on our team. Their diverse backgrounds and experiences continuously drive innovation and excellence across our company, enabling our growth and success.

At Tarian, we believe in the extraordinary power of people to enact positive change. Our vision is to shape a future where safety and security are not only foundations for enduring success but also powerful catalysts for positive change. We offer more than employment; we provide a career path rich in purpose and fulfillment. By joining Tarian, you become part of a greater mission. Through the creation of safe environments, you empower people, communities, and organizations to thrive and achieve their full potential, as well as your own.

Be Extraordinary. Always. Join Tarian in safeguarding what matters most.

Tarian is an equal opportunity employer.

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.