Teller

Position Overview As a Full‑Time Teller at PNC’s The Mix Frisco Branch in Frisco, TX, you will deliver a unique customer experience, improve customer financial well‑being, and create loyalty while increasing the share of wallet. You will be responsible for processing a variety of customer interactions, educating customers on banking alternatives, and identifying banking opportunities during conversations. You will perform lobby engagement activities, promote PNC products, and use technology and resources to support customers. Job Description Process a variety of customer interactions. Educate customers on alternatives available for their financial interactions. Identify banking opportunities during the customer interaction and refer as appropriate. Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools and resources. Apply product and procedural knowledge to solve customer problems. Adhere to all policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Qualifications Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Accuracy and Attention to Detail Addressing Customer Needs Banking Products Digital Awareness Effective Communications Fraud Detection and Prevention Managing Multiple Priorities Matrix Management Problem Solving Understanding Customer Needs Work Experience: Roles at this level typically do not require a university/college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education: No Degree Required. Certifications: None Required. Licenses: None Required. Benefits Medical/prescription drug coverage with Health Savings Account option Dental and vision coverage Employee and spouse/child life insurance Short and long‑term disability protection 401(k) with employer match Pension and stock purchase plans Dependent care reimbursement account Backup child/elder care Adoption, surrogacy, and doula reimbursement Educational assistance (select programs fully paid) Robust wellness program with financial incentives Paid time off: up to 11 paid holidays, 9 occasional days, 15–25 vacation days depending on career level and years of service Disability Accommodations To request a reasonable accommodation, email View email address on click.appcast.io with subject line “accommodation request” and include your name, the job ID, and preferred contact method. Phone accommodations: View phone number on click.appcast.io, say “Workday”. All information will be kept confidential and used only as required for accommodations. Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to federal and state regulations regarding criminal history. #J-18808-Ljbffr