Order Entry Specialist

Job Description

Job Description

Order Entry / Invoicing / Customer Service Representative

We are seeking a detail-oriented Order Entry / Invoicing / Customer Service Representative t o join a growing team in Naperville, Illinois, on a Contract-to-Hire basis. This position plays a critical role in supporting daily customer operations by processing orders, generating invoices, coordinating deliveries, and providing exceptional customer service. The ideal candidate will be highly organized, thrive in a fast-paced environment, and possess strong communication and problem-solving skills.

Responsibilities

• Accurately enter customer orders into the company ERP system and ensure all order details, pricing, and shipping information are correct.
• Generate and process invoices in a timely manner, ensuring billing accuracy and resolving any discrepancies as they arise.
• Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, product availability, and account information.
• Coordinate with internal departments, including sales, purchasing, warehouse, and logistics teams, to ensure seamless order fulfillment and customer satisfaction.
• Monitor open orders and proactively communicate updates regarding order status, shipping schedules, backorders, and delivery timelines.
• Track shipments and coordinate with carriers to resolve delivery issues and ensure products arrive as expected.
• Review and maintain customer records, pricing information, and order documentation to ensure accuracy and completeness.
• Investigate and resolve customer concerns, billing questions, and invoice discrepancies in a professional and timely manner.
• Process customer returns, credits, and adjustments while coordinating with internal teams and vendors when necessary.
• Support sales initiatives by preparing quotes, processing customer requests, and assisting with account management activities.
• Maintain a high level of customer service by responding promptly to phone calls, emails, and other customer communications.
• Assist with reporting, data entry, and administrative tasks related to customer orders, invoicing, and account maintenance.

The salary range for this position is $20 to $26. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

• Associate degree or higher.
• Experience with order entry and customer service in a fast-paced business environment.
• Proficiency with QuickBooks, Adobe Acrobat, Microsoft Excel, Word, Outlook, Teams, and other Microsoft Office applications.
• Strong written and verbal communication skills.
• Excellent organizational skills with close attention to detail.
• Ability to manage multiple tasks effectively and prioritize time wisely.
• Familiarity with customer shipment coordination and outgoing shipment tracking.
• PowerPoint skills are a plus.