General Manager - Little Petroni

Job Description

Job Description

Little Petroni in Amherst, MA is looking to hire a full-time General Manager for a brand new opening! Little Petroni will be a community focused restaurant from The Bean Restaurant Group. Serving a combination of Italian American favorites with fresh out of the oven Neapolitan Style Pizza. Little Petroni is a highly anticipated opening from the team behind neighborhood staples like Johnny?s Bar & Grille in South Hadley, Johnny?s Tavern in Amherst, the legendary Student Prince in Springfield and many others!

The right candidate is passionate about hospitality, great food & drink and leading a team.

Compensation Band: This position earns a competitive salary of $80K year pending experience.

ABOUT BEAN RESTAURANT GROUP

In business since 1965, we are a full-service restaurant management group. Our restaurants are located throughout western Massachusetts. Our values of integrity and genuine hospitality guide us, and we take great pride in what we do to ensure that customers walk out of each of our restaurants satisfied. We treat our patrons and staff with genuine care, and aim to provide exceptional cuisine and unmatched customer service in our local communities.

Why Bean Restaurant Group?

We are a family-run company that boasts 10 restaurants and over 400 employees, yet we have never lost sight of what truly matters. We are hardworking individuals that support one another and we value our staff members for all they do to bring a sense of hospitality and service to all our patrons.

At BRG, we make it a priority to offer competitive compensation packages that encourage longevity with the company and long term growth. We offer competitive pay and a comprehensive benefits package, including vision/dental/medical, 401k, paid time off, dining discounts and employer paid life insurance and short-term disability benefits.We encourage our team members to grow and learn, and offer many opportunities for personal and career development.

A DAY IN THE LIFE OF A RESTAURANT GENERAL MANAGER

Our General Manager is integral in connecting our front-of-the-house team with our Executive Chef and the back of the house to ensure operational success and to execute upon Bean Restaurant Group standards.

As our General Manager you?ll be the face of Little Petroni in our local communities and with guests. You are responsible for building and maintaining strong positive relationships with all key stakeholders.

You?ll oversee the daily restaurant operations and lead our front of the house towards excellence by creating a genuine and inviting environment for our team members and patrons. With strong attention to detail, you?ll oversee the planning, training, and execution necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Our General Managers play an active role in service. You will lead pre-shift meetings. You will stay engaged during service by supporting the teams at the host stand, on the floor, behind the bar and at the expo window. You are responsible for managing customer service responses and leading all guest recovery efforts.

The general manager is responsible and accountable for the following duties (not intended to be all inclusive or restrictive; other duties may be assigned as necessary):

• Ensure the highest quality product and service standards are maintained with guests

• Embody Bean Restaurant Group core values, motivate and educate your staff to embody true hospitality, administer legendary service to maintain and attract customers.

• Oversee hiring and retention of employees through engagement, feedback, and coaching.

• Follow company training guidelines and monitor the performance and development of all FOH employees on areas including and not limited to food and beverage knowledge, new and developing offerings and steps of service.

• Manage labor and staff schedules in accordance with business volume to operate efficiently

• Execute all administrative tasks and closing duties, maintain compliance with payroll and human resources

• Ownership of financial statements including P&L, ensure labor, purchasing, and controllables are within company guidelines.

REQUIRED QUALIFICATIONS

• A team player with a hospitality first mentality and a willingness to learn

• Positive attitude, ability to remain calm under pressure and resolve conflict

• Excellent communication, organizational and interpersonal skills

• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team

• Self-motivated, detail oriented, and results driven

• Proficient in the following dimensions of restaurant functions: Scheduling, company policies and procedures, personnel management, basic recordkeeping, point-of-sale computers and software

• Ability to stand, walk and lift heavy items for extended periods of time

PREFERRED QUALIFICATIONS

• Two years restaurant management experience in a high volume, upscale restaurant

• Experience with reservation platforms like OpenTable or Resy, Toast, 7Shifts

• Basic knowledge of spirit, wine and beers.

WORK SCHEDULE

This full-time position includes day and evening shifts as well as weekend shifts. Expectation is 50-55 hours per week.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this job, please apply here. We look forward to meeting you!