Accounts Receivable Clerk II

Job Description

Provides professional customer service to students, families, sponsors and university departments in person, by telephone and by email concerning student and university accounts, including billing, scholarships, financial aid, outstanding and credit balances, payment and budget tuition plans. Requires knowledge of policies and procedures across operations of the Bursar's Office and understanding of key student areas such as Financial Aid, Registration, Housing and Dining, Health Center and Veterans services. Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information.

Responsible to receive payments/monies paid to the University and process through cash receipts system, and to distribute all types of university checks.

Required Qualifications

- Experience working in a professional office providing excellent customer service to a diverse customer base;
- Experience with funds handling;
- Experience using general office equipment and computer software such as Word, Excel and Outlook;
- Knowledge of accounts receivable practices;
- Strong analytical skills including the ability to analyze, interpret and explain complex financial transactions
- Excellent listening and communication skills;
- Strong organizational and time management skills;
- Ability to work well under pressure with a high degree of accuracy;
- Ability to work cooperatively in a team environment;
- Ability to work without close supervision and handle diverse tasks and meet deadlines.

Preferred Qualifications

- Experience with funds handling in a banking or similar environment, including preparing daily deposits, balancing a cash drawer and/or making change;
- Experience interpreting and explaining university policies and procedures;
- Experience utilizing Banner or similar relational database;
- Demonstrated knowledge or experience of accounting and collection practices for receivables;
- A.S. or B.S. in accounting, business administration or similar;
- Experience of basic banking principles and practices.

Pay Band

3

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

Salary range of $41,000 - $44,000

Hours per week

40

Review Date

05/01/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Zach LaCroix at View email address on click.appcast.io during regular business hours at least 10 business days prior to the event.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer