Dispatcher

Coordinates product, vehicle, and driver availability to dispatch company-owned trucks to ensure timely delivery of products to customers and third parties.

Day-to-Day Role:

• Follow and commit to meet Key Performance Indicators (KPI's) for safety, quality, efficiency, and service requirements
• Follow practices and processes intended to provide safe products that comply with appropriate laws and regulations, meet the company quality standards
• Follow and commit to safety and GMP (Good Manufacturing Practices)
• Plan, schedule, coordinate, dispatch, route, and track tractors and trailers
• Develop efficient routes to ensure that deliveries are made in a timely fashion
• Monitor all trips real-time and effectively coordinate pick-ups and drop offs
• Maintain contact with drivers throughout their shifts and address routing or emergency issues; escalate as appropriate
• Monitor road conditions, construction zones, and accidents in order to revise routes as needed
• Interact with and update customers on the status of their deliveries including potential delays
• Identify and seek to resolve potential problems
• Monitor and track drivers' working hours and vehicle usage
• Interface with supervisor to secure additional drivers, utilize outside carriers, modify existing equipment, or acquire additional equipment to satisfy capacity demands with corporate
• Enter, record, maintain and track data, logs, reports and other required documentation using ERP or other systems; Ensure regulatory requirements are maintained
• Create, compile, and deliver required reports
• Address and respond to correspondence including phone calls, email, and dock window

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

• One (1) year of scheduling or warehouse experience, including understanding of products and customer requirements
• Ability to learn technology and requirements for scheduling drivers
• Quick decision-making skills, especially under pressure
• Excellent verbal communication and customer service skills, including a pleasant phone demeanor
• Strong written communication skills demonstrating the ability to respond to email, prepare reports and correspondence, and other supplemental materials in a clear and concise manner
• Experience using Microsoft Office, including the ability to create reports, documents, and spreadsheets in MS Word and MS Excel
• Strong attention to detail and accuracy
• Organizational skills including the ability to prioritize workload to meet deadlines
• Ability to effectively manage and execute multiple tasks, projects and priorities
• Math skills to include simple addition, subtraction, multiplication and division
• Demonstration of minimum proficiency with the English language in order to ensure effective new hire training and on-going communications about safety and quality issues

Preferred Skills and Qualifications:

• SAP experience
• Basic understanding of Hours of Service (HOS) regulations

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years. We're a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service. Headquartered in Mason, MI, with 30 locations in three countries, we're proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.

*THC testing ONLY when such testing is required by law.

Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at View phone number on click.appcast.io or email us at View email address on click.appcast.io. Relay calls can be made by dialing 711 or the relay number for your state.

If you experience difficulty applying online, you may call View phone number on click.appcast.io or email us at View email address on click.appcast.io for assistance.